NHTSA Complaint #10542501 — 2013 CADILLAC SRX

I PURCHASE A CADILLAC SRX 2013 AND AFTER A 6 HOUR TRIP A VERY LOUD NOISE STARTED COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY STATE THAT THE NOISE IS REPRODUCIBLE BUT THEY CAN SEEM TO NAIL DOWN WHERE IT IS COMING FROM. THE NOISE BECOMES LOUDEST AT 35-40 THEN AT 78-80 MPH. THE VEHICLE IS STILL UNDER WARRANTY AT BENNY BOYDS. I TOOK IT TO ALDERSON AND THEY SAID THEY THOUGHT IT WAS IN THE FRAME. HOWEVER GM SENT A REP. AND HE DENIED THERE WAS ANY SOUND COMING FROM THE FRONT END EVEN WITH THE MECHAINC IN THE BACK SEAT VALIDATING THE NOISE. IVE HAD TWO DIFFERENT DEALERSHIPS AND A OUTSIDE MECHANIC VALIDATE THE PROBLEM, BUT THEY ARE UNABLE TO FIX IT. IT IS A ROTATIONAL NOISE THAT IS NOT HEARD IN OTHER SRX'S. I TRIED THE LEMON LAW BUT THE REP DENIED THE PROBLEM AND I WAS ADVISED TO JUST CONTINUE TAKING THE CAR INTO THE SHOP UNTIL THEY CAN FIX IT.