NHTSA Complaint #10542475 — 2010 FORD ESCAPE

I WAS DRIVING HOME WITH MY FIVE YEAR OLD SON WHEN I NOTICED MY VEHICLE SEEM TO BE RUNNING ROUGH. FIRST, I NOTICED A ROUGH IDLE WHEN I STOPPED AT A STOP LIGHT. THEN, WHILE TURNING ACCROSS ON COMING TRAFFIC THE VEHICLE LOOSES ALL POWER WITH NO THROTTLE RESPONSE AND THE ENGINE LIGHT ILLUMINATED. AT THIS POINT I WAS STILL IN THE WAY OF ON COMING TRAFFIC AND COULD NOT ACCELERATE TO FINISH THE TURN. THANK GOD I DID IDLE TO SAFETY. I THEN STOPPED ON THE SIDE OF THE ROAD AND PUT THE VEHICLE IN PARK AND OBSERVED A VERY ROUGH IDLE AND NO THROTTLE RESPONSE AT ALL. I SHUT OFF THE VEHICLE AND RESTARTED IT AFTER THIRTY SECONDS AND IT RAN NORMAL AGAIN WITH THE ENGINE LIGHT OFF. I IMMEDIATELY TOOK THE VEHICLE TO A PARTS STORE TO HAVE THE THE ECM SCANNED FOR TROUBLE CODES. THE TECH COULD NOT RECOVER OR READ ANY CODES AT THAT TIME. I FOUND THAT TROUBLING AT THE TIME BUT FOUND OUT LATER THAT NOT ALL SCAN TOOLS CAN ACCESS STORED CODES. I HAD THIS OCCUR TWICE THE NEXT DAY WHILE DRIVING TO WORK. I THEN CALLED MY LOCAL FORD DEALER TO SCHEDULE SERVICE AND WHEN I TOLD HIM THE SYMPTOMS HE IMMEDIATELY KNEW THE PROBLEM. I ORDERED A NEW THROTTLE BODY ASSEMBLY PER THEIR INSTRUCTION AND ASKED IF THERE ARE ANY RECALLS OR TSB'S ON THIS ISSUE IF IT'S THAT COMMON. THE DEALER CHECKED AND FOUND A TSB ON THIS PROBLEM BUT NO RECALLS. I PERSONALLY FEEL THIS IS DEFINATELY A SAFETY CONCERN AND SHOULD TREATED AS THAT BEFORE SOMEONE DOES GET HURT OR WORSE, KILLED IN AN ACCIDENT. I CALLED FORD CUSTOMER SERVICE THE NEXT DAY TO FILE A COMPLAINT AND FIND OUT WHY THEY AREN'T BEING PROACTIVE WITH THIS SERIOUS ISSUE. I WAS TOLD THAT THEY HAVE NO KNOWN SAFETY RECALLS OR TSB'S AT THIS TIME. I WAS ALSO TOLD THAT THIS PROBLEM WAS NOT SOMETHING THEY HAD ENCOUNTERED VERY OFTEN. SINCE THEN, I HAVE RESEARCHED THIS AND FOUND THAT IT IS VERY KNOWN AND BEING INVESTIGATED AT THIS TIME. THANK YOU.