NHTSA Complaint #10542307 — 2012 DODGE CARAVAN SEATS

Complaint Details

ODI Number	10542307
Vehicle	2012 DODGE CARAVAN
Component	SEATS
Date of Incident	August 22, 2012
Date Filed	September 6, 2013
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

TL* THE CONTACT OWNS A 2012 DODGE CARAVAN. THE CONTACT STATED THAT THE BEZEL CLIP THAT SUPPORTED THE DRIVER'S SEAT WAS BROKEN. THE CONTACT STATED THAT WHEN THE BEZEL CLIP WAS BROKEN, THE SEAT WOULD NOT PROVIDE SUPPORT TO THE CONTACT WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE BEZEL CLIP REPLACED SIX TIMES. NONE OF THE REPAIRS REMEDIED THE FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND THE DEALER REFUSED TO REPLACE THE CLIP AGAIN. THE FAILURE MILEAGE WAS 21,000.

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