NHTSA Complaint #10542286 — 2010 FORD ESCAPE HYBRID

WHILE DRIVING ON A SIDE STREET, MY VEHICLE STARTED TO DECELERATE FOR NO APPARENT REASON. I LOST ALL MOTIVE POWER, AND I HAD TO PULL OVER ON THE SIDE OF THE ROAD. I TURNED THE CAR OFF, AND THEN, AFTER A MINUTE, I TURNED THE CAR BACK ON AGAIN. IT WORKED BUT I TOOK IT IMMEDIATELY TO THE FORD DEALER. THEY INDICATED THAT IF THERE WAS NO WARNING LIGHT ON (THERE WAS NONE) THEN IT WOULD BE UNLIKELY FOR THEM TO BE ABLE TO DETERMINE EXACTLY WHAT HAPPENED. THREE DAYS LATER, THE EXACT SAME THING HAPPENED. THIS TIME ON A BUSY HIGHWAY. LUCKILY, I WAS ABLE TO PULL OVER AGAIN. AGAIN, I TURNED THE CAR OFF, RESTARTED IT, AND DROVE OFF. IT WAS IN THICK TRAFFIC SO WE WERE MOVING SLOWLY FOR THE HIGHWAY, BUT AGAIN IT WAS BETWEEN 40-50 MILES/HOUR. I BELIEVE THIS IS EXACTLY LIKE THE INCIDENTS DETAILED IN THE CURRENT OPEN INVESTIGATION, PE13003, OPENED IN FEBRUARY OF THIS YEAR. A RECALL OF THESE FORD ESCAPES NEEDS TO HAPPEN IMMEDIATELY. IT IS DANGEROUS FOR YOUR CAR TO SUDDENLY STOP FOR NO REASON ESPECIALLY IF THE SUV IS CARRIED SMALL CHILDREN (MINE WAS NOT). I WAS UNAWARE OF THIS ISSUE UNTIL I DID SOME INVESTIGATION ONLINE, AND THE FORD DEALER NEVER MENTIONED IT TO ME AT ALL WHEN I BROUGHT IT IN. IN FACT, THEY SAID IT "JUST MIGHT GO AWAY". THEY DIDN'T APPEAR TO TAKE THE ISSUE SERIOUSLY AT ALL.