NHTSA Complaint #10537798 — 2005 NISSAN ALTIMA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10537798
Vehicle	2005 NISSAN ALTIMA
Component	STRUCTURE:BODY
Date of Incident	August 28, 2013
Date Filed	August 28, 2013
Mileage	132,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

FLOOR BOARD ON PASSENGER SIDE FRONT HAS RUSTED SEVERELY. MY CAR HAS BEEN IN FOR SERVICE TO HOFFMAN NISSAN IN WEST SIMSBURY CT AT LEAST TWICE EVERY YEAR AND THEY NEVER MENTIONED A PROBLEM. THIS IS NOW A SAFETY ISSUE. I WAS MADE AWARE OF THE RUST AFTER I HAD AN OIL CHANGE AT THE LOCAL GARAGE WHO RECOMMENDED AN AUTO BODY SHOP DOWN THE ROAD. I HAD THE AUTO BODY SHOP LOOK AT IT TODAY 8/28/13. THEY TOLD ME THAT THIS PROBLEM HAS BEEN ONGOING FOR 3 TO 5 YEARS. THEY TOLD ME THAT EVERY TIME IT WAS PUT ON A LIFT IT WAS OBVIOUS. WHAT DO THEY LOOK AT FOR SAFETY?? EVERY VISIT FOR SCHEDULED MAINTENANCE I AM TOLD THAT I NEED ADDITIONAL WORK - ALWAYS OVER $500 WORTH. I AM CONVINCED THIS WAS IS A DEFECT THAT SHOULD HAVE BEEN TAKEN CARE OF YEARS AGO. HOW MANY REPAIRS DID I APPROVE THAT DIDN'T REALLY NEED TO BE DONE. SAD TO SAY THAT I WILL NEVER AGAIN TRUST THE HOFFMAN DEALERSHIP. THE CONSUMER STATED THE DEALER HAS DONE AN AMAZING JOB AT TRYING TO RESOLVE THE FLOORBOARD RUST BOARD. THE DEALER AND THE CONSUMER CAME TO AN AMICABLE AGREEMENT ON THE REPAIR OF THE FLOORBOARD. *TT

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