NHTSA Complaint #10537609 — 2007 NISSAN FRONTIER

I WAS DRIVING WHEN MY VEHICLE SUDDENLY LOST SPEED AND WOULD NOT ACCELERATE WHEN I PRESSED THE GAS. IT EVENTUALLY STOPPED, AND WOULD NOT START BACK. THE FOLLOWING DAY, I HAD IT TOWED TO A REPUTABLE REPAIR SHOP, WHERE I WAS TOLD THAT I NEEDED A NEW TRANSMISSION AND A NEW RADIATOR, WHICH WOULD COST ME MORE THAN $6000.00. THEY EXPLAINED THAT THERE WAS A CRACK IN THE RADIATOR, THAT CAUSED THE TRANSMISSION FLUID TO MIX WITH THE COOLANT. THIS FLUID MIXTURE RUINED BOTH THE TRANSMISSION AND THE RADIATOR. BELIEVING THIS WAS AN ABSURD OCCURRENCE, I LOOKED ONLINE, AND LEARNT THIS WAS A COMMON DEFECT FOR NISSAN XTERRA, FRONTIER AND PATHFINDERS FROM 2005-2010. I CALLED THE NISSAN TOLL FREE NUMBER AND EXPLAINED MY SITUATION. I WAS GIVEN A CASE NUMBER - 11982851 - AND WAS TOLD I NEEDED TO GET THE VEHICLE DIAGNOSED AT A NISSAN DEALER. I PAID A SECOND TOWING FEE AND GOT THE VEHICLE TO THE NEAREST NISSAN DEALER, WHERE THE DIAGNOSIS WAS CONFIRMED. I CALLED BACK THE NISSAN TOLL FREE NUMBER, AND WAS TOLD THAT BECAUSE MY VEHICLE WAS OVER 100 K MILES, THEY WOULD DO NOTHING TO HELP ME. I ASKED TO TALK TO A SUPERVISOR, AND WAS TOLD NONE WAS AVAILABLE, BUT ONE WOULD CALL ME WITHIN 4-8 HOURS. THAT TIME HAS EXPIRED, AND I HAVE CALLED BACK THREE TIMES, BUT STILL HAVE NOT BEEN ABLE TO TALK TO A SUPERVISOR. FRUSTRATING TO HAVE BOUGHT A NISSAN VEHICLE RIGHT OFF THE FREIGHT TRUCK, BRAND NEW, AND HAVING TO CHANGE OUT THE TRANSMISSION SO SOON, ESPECIALLY KNOWING THE MANUFACTURERS WERE AWARE OF THE DEFECT. ALSO, I WAS NOT GIVEN ANY WARNING, AND WAS JUST DRIVING ALONG, AND HAD A FAILURE THAT COULD HAVE CAUSED A SERIOUS ACCIDENT. *TR