NHTSA Complaint #10537024 — 2005 BMW 545I

I WAS JACKING UP MY BMW IN MY GARAGE USING A PROPER FLOOR JACK ON THE RIGHT SIDE REAR JACKPOINT STAND BUILT TO JACK THE CAR UP FROM THE RIGHT REAR. THE JACKPOINT FAILED AFTER IT WAS APPROXIMATELY 6 INCHES OFF GROUND, AND THE VEHICLE DROPPED BACK TO THE FLOOR WHERE THE ENTIRE JACKPOINT WAS NOW COLLAPSED INSIDE OF THE FRAME. I CONTACTED BMW DEALER IN CHAPEL HILL,NC, AND ALSO BMWNA WHO OPENED A CASE UNDER MY VIN NUMBER, AND HAD ME BRING THE VEHICLE INTO THE DEALER FOR AN INSPECTION, AND THAT THEY WOULD LOOK THINGS OVER, AND CORRECT THE SITUATION. THE DEALER TOOK 4 WEEKS TO GET BACK, AND TOLD ME THEY NEEDED TO SEE THE CAR AGAIN TO TAKE PHOTOS, AND LOOK IT OVER AGAIN SO I TOOK IT BACK TO THE SAME DEALER IN CHAPEL HILL, NC (PERFORMANCEBMW). THEY TOOK ANOTHER 4 WEEKS, AND ASKED IF I COULD BRING IT BACK AGAIN AS THEY NEEDED A SPECIALIST WHO TRAVELS TO THE DEALERSHIP TO LOOK OVER THE VEHICLE, AND SO I TOOK IT IN AGAIN A 3RD TIME. I THOUGHT FINALLY THEY WOULD RESOLVE THIS ISSUE, BUT AFTER THE 3RD VISIT THEY HAVE NEGLECTED TO CONTACT ME BACK, AND UPON MYSELF CONTACTING THEM 2 -3 WEEKS AFTER THE VISIT I WAS TOLD IT WOULD NOT BE COVERED ,AND THAT BMWNA WOULD TAKE NO FURTHER ACTION INTO REPAIRING MY VEHICLE. THIS IS A HUGE SAFETY ISSUE WHICH I HAVE READ HAS HAPPENED TO OTHERS, AND THEIR IS ABSOLUTELY NO RUST ON THE UNDERSIDE OF MY CAR, AND IT WAS NOT IN AN ACCIDENT. THE FRAME DID NOT HAVE ANY DAMAGE WHATSOEVER UNTIL THIS JACKPOINT FAILURE, AND NOW THEY JUST WANT TO NOT RETURN MY CALLS, AND NOT HELP AT ALL. ANYONE LOOKING CAN CLEARLY SEE THE JACKPOINT BROKE ON THE INSIDE, AND YOU CAN SEE THE WELD POINTS THAT HAVE FAILED ON THE FRAME. IS THERE ANYTHING YOU COULD POSSIBLY DO TO HELP WITH THIS SINCE IT IS A SERIOUS SAFETY CONCERN. THE FIX WOULD MEAN PULLING THE JACKPOINT BACK DOWN FROM THE INSIDE OF THE FRAME, AND RE-WELDING THE SIDE OF THE JACKPOINT. *TR