NHTSA Complaint #10537007 — 2013 VOLKSWAGEN PASSAT

WE RECENTLY PURCHASED A BRAND NEW 2013 VW PASSAT FROM CRESTMONT VW, POMPTON PLAINS, NJ. THE CAR DROVE EXTREMELY WELL FOR THE FIRST FEW WEEKS. SHORTLY THEREAFTER, THERE WERE LOUD BEEPING AND WARNING SOUNDS FROM THE DASHBOARD CONTROL PANEL AND THE CAR STARTED TO LOSE SPEED. UPON VW SUGGESTION, WE TOOK IT TO CRESTMONT SERVICE DEPT. IT APPEARS THERE WAS MOTOR OIL SPEWING ALL OVER THE ENGINE. A WEEK LATER THERE WERE LOUD NOISES EMANATING FROM THE ROOF AREA EVERY TIME THE VEHICLE NEGOTIATED A BUMP IN THE ROAD. ONCE AGAIN CRESTMONT VW SERVICE DEPT. EXAMINED THE CAR AND THEY DETERMINED THE ENTIRE SUNROOF PANEL HAD TO BE DISMANTLED IN ORDER FOR ADDITIONAL INSULATION COULD BE ADDED TO THE ENTIRE ROOF, TO DAMPEN THE SOUNDS DURING NORMAL, CURSORY DRIVING CONDITIONS. BOB GROSS, THE SERVICE DEPT. MANAGER AT CRESTMONT VW HAS LEFT ME A DETAILED VOICEMAIL INFORMING ME THAT HE RECEIVED A TECH BULLETIN FROM VW, NOTIFYING ALL DEALERS THAT THERE WERE PLASTIC SHAVINGS LEFT BEHIND DURING THE MANUFACTURING PROCESS THAT CAUSED THE OIL TANK TO RUPTURE, RESULTING IN MOTOR OIL TO GUSH PROFUSELY, WHICH CAN LEAD THE CAR TO STALL AND POSSIBLY THE ENGINE TO CEASE. I HAVE WRITTEN TO [XXX], GM FOR VW NORTH AMERICA, AND TO [XXX], PRESIDENT AND CEO OF VW NORTH AMERICA. NEITHER OF THEM DENY THE CLAIMS. IT IS CLEARLY EVIDENT THIS VEHICLE NEED ADDITIONAL SCRUTINY TO RECTIFY THE INHERENT FLAWS, SHORTCOMINGS AND INADEQUACIES THAT ARE PREVALENT FROM THE LACK OF OVERSIGHT DURING THE MANUFACTURING PROCESS. THE SOLE OPERATOR OF THIS VEHICLE IS MY SON WHO RECENTLY TURNED 17. *TR