NHTSA Complaint #10537003 — 2004 MINI COOPER S
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10537003 |
| Vehicle | 2004 MINI COOPER S |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 132,741 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
HELLO, I HAD BEEN EXPERIENCE PROBLEMS WITH THE POWER STEERING (LOOSING POWER) OF MY MINI COOPER S 2004 MODEL. IN JAN 2013, I BROUGHT MY 2004 MINI COOPER S FOR THE REPLACEMENT OF THE POWER-ASSIST STEERING FUNCTION, WHICH INCLUDE POWER STEERING HOSE ($56.25), POWER STEERING PUMP ($710.00) AND LABOR ($315.00). IN MAY 2013, I RECEIVED A NOTICE FOR THE REPAIR EXPENSE REIMBURSEMENT FROM MINI. APPARENTLY THIS PROBLEM IS KNOWN (BUT UNKNOWN TO ME) FOR MINI MODEL YEAR 2002-2205. I SUBMITTED THE REIMBURSEMENT REQUEST AND RECEIVED THE RETURN RECEIPT ON JUNE 10, 2013. SINCE THEN I HAVE ATTEMPTED TO REACH TO MINI CUSTOMER RELATION BY PHONE (1-866-275-6464) 4 TIMES AND STILL HAVE NOT RECEIVED THE REIMBURSEMENT. I AM WRITING THIS LETTER TO ASK FOR YOUR ASSISTANCE. MINI SHOULD LIVE UP TO STANDARD AND REIMBURSE MY EXPENSE. PLEASE LET ME KNOW IF YOU NEED ANY ADDITIONAL INFORMATION FROM ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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