NHTSA Complaint #10537003 — 2004 MINI COOPER S

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10537003
Vehicle	2004 MINI COOPER S
Component	STEERING
Date of Incident	January 28, 2013
Date Filed	August 23, 2013
Mileage	132,741 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

HELLO, I HAD BEEN EXPERIENCE PROBLEMS WITH THE POWER STEERING (LOOSING POWER) OF MY MINI COOPER S 2004 MODEL. IN JAN 2013, I BROUGHT MY 2004 MINI COOPER S FOR THE REPLACEMENT OF THE POWER-ASSIST STEERING FUNCTION, WHICH INCLUDE POWER STEERING HOSE ($56.25), POWER STEERING PUMP ($710.00) AND LABOR ($315.00). IN MAY 2013, I RECEIVED A NOTICE FOR THE REPAIR EXPENSE REIMBURSEMENT FROM MINI. APPARENTLY THIS PROBLEM IS KNOWN (BUT UNKNOWN TO ME) FOR MINI MODEL YEAR 2002-2205. I SUBMITTED THE REIMBURSEMENT REQUEST AND RECEIVED THE RETURN RECEIPT ON JUNE 10, 2013. SINCE THEN I HAVE ATTEMPTED TO REACH TO MINI CUSTOMER RELATION BY PHONE (1-866-275-6464) 4 TIMES AND STILL HAVE NOT RECEIVED THE REIMBURSEMENT. I AM WRITING THIS LETTER TO ASK FOR YOUR ASSISTANCE. MINI SHOULD LIVE UP TO STANDARD AND REIMBURSE MY EXPENSE. PLEASE LET ME KNOW IF YOU NEED ANY ADDITIONAL INFORMATION FROM ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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#11282548 — November 26, 2019 — WHEN YOU TURN WHEEL LEFT OR RIGHT IT MAKES A NOISE AND IT'S VERY HARD TO TURN. SO I THINK IT'S THE STEERING: ELECTRIC...

#11015001 — August 14, 2017 — THE VEHICLE WAS HARD TO STEER AND SMOKE WAS COMING FROM THE ENGINE. TOOK THE CAR HOME, DID NOT SEE FLAMES, PARKED CAR...

Recent Complaints for the 2004 MINI COOPER S

#11340300 — ELECTRONIC STABILITY CONTROL (ESC) — July 20, 2020 — WAS DRIVING CAR ON 18 JULY 2020 AND POWER STEERING QUIT WORKING AND MADE STEERING DIFFICULT, ALSO COOLANT FAN,LOW SPE...

#11340300 — ENGINE — July 20, 2020 — WAS DRIVING CAR ON 18 JULY 2020 AND POWER STEERING QUIT WORKING AND MADE STEERING DIFFICULT, ALSO COOLANT FAN,LOW SPE...

#11302434 — ELECTRICAL SYSTEM — January 28, 2020 — THE POWER STEERING IS VERY STIFF TO DRIVE AND CANNOT DRIVE MY COOPER BECAUSE I CAN NO LONGER STEER THE VEHICLE.

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