NHTSA Complaint #10536919 — 1996 JEEP LAREDO

THE VEHICLE (1996 JEEP GRAND CHEROKEE) OFTEN STALLS IN TRAFFIC. IT FAILS AT ANY SPEED, WHETHER THE VEHICLE IS IDLING OR IN MOTION. IT SOMETIMES TAKES 15+ MINUTES FOR THE VEHICLE TO RESTART. IT HAS STALLED NUMEROUS TIMES IN THE LAST YEAR EVEN IN ONCOMING TRAFFIC. THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. THERE HAVE BEEN MANY DIAGNOSES OF THE PROBLEM AND MANY PHANTOM PROBLEMS REPAIRED WITH NEW PARTS INSTALLED, THE LATEST BY THE DEALER IN HUNTSVILLE, ALABAMA WHO JUST REPLACED THE CONNECTORS ON THE ELECTRICAL HARNESS. IT DIDN'T FIX THE PROBLEM, NOW THEY WANT ME TO POUR ANOTHER $500+ DOLLAR INTO REPAIRING THE VEHICLE SIGHTING THE PCM AS THE ??PROBLEM??. MY CURRENT BILL IS NOW AT $1,200; ADD THE POWER CONTROL MODULE (PCM) AND NOW THE REPAIR COST IS MORE THAN THE CURRENT VALUE OF THE VEHICLE. REALIZING THEY ARE ONLY THE DEALER I CONTACTED THE JEEP CUSTOMER ASSISTANCE CENTER AT 1 877 426 5337 AND WAS BLOWN OFF BY THE JEEP SPECIALIST [XXX] (HE HAD BEEN TRAINED TO BE APOLOGETIC THOUGH). I WAS PROMISED HELP IN A PREVIOUS CONVERSATION WITH [XXX] BUT WAS GIVEN NO HOPE OF ASSISTANCE IN MY LATEST CONTACT WITH [XXX] WHICH WAS 8/23/13. I ASKED IF I COULD SPEAK WITH SOMEONE IN A HIGHER POSITION ACCORDING TO [XXX] HE WAS THE DECISION MAKER. THERE SHOULD BE A RECALL OF THIS AND ALL JEEP BRAND VEHICLES WITH SIMILAR LIFE THREATENING PROBLEMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR