NHTSA Complaint #10535822 — 2010 FORD ESCAPE

I PURCHASED A 2010 FORD ESCAPE XLT, USED ON FEB 28, 2012 FROM A FORD DEALER, NORTHEAST PHILA. IT HAD 52,000 MILES. I PURCHASED AN EXTENDED 3YEAR 36,000MILE BUMPER TO BUMPER EXTENDED WARRANTY FROM DATE OF PURCHASE. UPON DRIVING OFF THE LOT, I NOTICED HIGH IDLE AT REST, LOW ACCELERATION AND SHIFTING BY ITSELF WHEN ACCELERATING AND TRYING TO SLOW TO STOP. I IMMEDIATELY TOOK THE VEHICLE BACK TO THE DEALER, A COUPLE OF DAYS LATER. SERVICE MGR. SAID THAT HE TOOK MY VEHICLE HOME, DROVE IT, FOUND NOTHING WRONG. I SHOWED HIM SERVICE BULLETINS FROM FORD DOCUMENTING VEHICLE ACCIDENTS, SIMILAR COMPLAINTS, AS A RESULT OF THE MAIN COMPUTER PROGRAM OF THE VEHICLE, WRONG CODING, CODES NOT BEING READ CORRECTLY, ETC. SERVICE MANAGER DENIED SEEING THIS INFORMATION, DESPITE ME GIVING HIM COPIES. IT IS NOW AUGUST 16, 2013, VEHICLE IS WORSE, IDLING AT REST 3000 RPM, 10-20 MPH IDLES AT 4,000-5,000 RPM, LOUDER THAN THE RADIO. VEHICLE SHIFTING ITSELF, HESITATING, WHEN TRYING TO ACCELERATE ONTO A HIGHWAY RAMP, OR GOING UP A HILL. VEHICLE SHIFTING, AND JERKING WHILE TRYING TO SLOW TO A STOP. TOOK VEHICLE TO FORD DEALER ROUTE 1 LANGHORNE, PA, CLOSER TO MY HOME. WAS TOLD BY SERVICE REP THAT COMPUTER CODES FROM VEHICLE NOT BEING PICKED UP BY SERVICE DIAGNOSTIC COMPUTER. "WE HAD TO CLEAR YOUR VEHICLE COMPUTER AND REPROGRAM IT. NOT COVERED UNDER MANUFACTURER OR EXTENDED WARRANTY. THEREFORE YOU PAY THE $90 DIAGNOSTIC FEE". IT IS ROUTINE MAINTENANCE". I SAID HOW IS A COMPUTER MALFUNCTION IN THE VEHICLE, REQUIRING A COMPLETE WIPE AND REPROGRAM ROUTINE MAINTENANCE? THEY REFUSED TO RETURN MY $90. VEHICLE STILL SAME PROBLEM, SLIGHTLY LESS, A LITTLE MORE QUIETER, STILL RUNNING 4000 RPM ON MILD ACCELERATION. I AM AFRAID, BECAUSE IT WAS SHIFTING UP WHEN I WAS TRYING TO SLOW TO A STOP. *TR