NHTSA Complaint #10534987 — 2004 FORD EXPLORER

2000-2005 EXPLORERS HAVE A RATE OF 1 OUT OF 10 HAVING TRANSMISSION FAILURE. I WANT TO KNOW WHY THERE IS NOT A RECALL OR A CLASS ACTION LAW SUIT FOR THIS VEHICLES TRANSMISSION PROBLEMS AND FAILURES. I WOULD LIKE ANY INFORMATION POSSIBLE TO FURTHER THIS. THERE WAS MENTION ON FORD COMPLAINTS AND FAILURES WEBSITE FOR OUT OF WARRANTY EXPLORERS A "GOODWILL REPAIR"? I CONTACTED THE FORD COMPANY AND SAID MY VEHICLE DID NOT FIT THE CRITERIA. YET WHEN I ASKED FOR THE GUIDELINES TO BE SENT OR EMAILED TO ME, I WAS TOLD THIS WAS CONFIDENTIAL INFORMATION AND WAS TOLD NOTHING COULD BE DONE...I PURCHASED THIS VEHICLE WITH MY DAUGHTERS DISABILITY MONEY SO THAT SHE WOULD HAVE A SAFE RIDE TO DR'S ETC. A LITTLE OVER A YEAR LATER THE GEARS WENT TOTALLY OUT WHILE DRIVING. ROAD SIDE ASSISTANCE TOOK 4 HOURS UP UNTIL 4AM. LENGTHY WAIT FOR ANYONE LET ALONE A DISABLED CHILD. NOW MY DAUGHTER AND I AS A SINGLE MOTHER CAN NOT AFFORD ANOTHER VEHICLE. OR THE REPAIRS FOR FORDS MISTAKES. FORD REALLY NEEDS TO ACKNOWLEDGED THEIR MISTAKES AND FIX THEM ON A CASE BY CASE BASIS OR SOMEONE NEEDS TO PUT THEIR FOOT UP THEIR TAILPIPE AND SUE THE COMPANY. ANY HELP SUGGESTIONS OR OTHER WAYS TO DEAL WITH THIS MATTER WOULD BE GRATEFULLY APPRECIATED. THANK YOU ..[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR