NHTSA Complaint #10534944 — 2008 NISSAN TITAN

MY VEHICLE WAS RECALLED I BELIEVE IN MAY 2010 FOR A FAULTY FUEL SENDING UNIT. I BROUGHT IT IN TO THE DEALER TO BE CHECKED AND ALSO REQUESTED THAT THEY CHECK THE HORN AND BACKUP ALARM WHICH WERE STILL UNDER WARRANTY AND DID NOT SEEM TO WORK AT ALL TIMES. THEY CHECKED IT OVER AND SAID THEY WOULD ORDER PARTS AND I WOULD NEED ANOTHER APPOINTMENT. WHEN I BROUGHT IT BACK THEY REPLACED A HORN RELAY BUT NOTHING ELSE. THE SERVICE MANAGER TOLD ME THEY WOULD HAVE TO ORDER THE FUEL UNIT AND WOULD CALL ME WHEN IT CAME IN. HE SAID THE BACKUP ALARM SEEMED FINE. AFTER ABOUT A MONTH I CALLED AND ASKED IF THEY HAD FORGOTTEN ABOUT ME, AND WAS TOLD BY THE SERVICE MANAGER THAT THE SENDING UNITS COME FROM JAPAN AND ARE MADE AS ORDERED SO IT COULD TAKE A WHILE. I THOUGHT THIS WAS STRANGE SINCE UNDER THE RECALL THEY SHOULD BE STOCKING THE PART BUT I ACCEPTED HIS EXPLANATION. I MAY HAVE CALLED ONE MORE TIME TO CHECK THE STATUS BUT NEVER HEARD BACK FROM THE DEALER. THE GAUGE SEEMED TO BE WORKING SO I THOUGHT I WOULD LIVE WITH IT. IN JANUARY OF 2013 MY TRUCK RAN OUT OF GAS EVEN THOUGH THE GAUGE SHOWED I WAS OVER ONE QUARTER FULL. I NOTIFIED NISSAN OF THIS INCIDENT AND WAS CONTACTED VERY QUICKLY. THE REPRESENTATIVE I SPOKE WITH SHOULD HAVE BEEN FIXED AND I SHOULD TAKE THE VEHICLE TO THE LOCAL NISSAN DEALER. I INFORMED HIM THAT I HAD MORE THAN ONCE AND THE ISSUE WAS NEVER CORRECTED SO I DID NOT FEEL I COULD GO THERE AND REQUESTED AN INDEPENDENT MECHANIC RESOLVE THE ISSUE. THE REPRESENTATIVE TOLD ME IT HAD TO BE REPLACE BY AN AUTHORIZED SERVICE PROVIDER BUT DID OFFER TO HAVE ANOTHER DEALER TAKE CARE OF THE PROBLEM. I SPOKE WITH THE DEALER BUT HE WAS UNABLE TO PROVIDE THE SERVICE. I CONTACTED NISSAN AND WAS THEN TOLD THE ORIGINAL DEALER WAS GOING TO TAKE CARE OF THE ISSUE. I HAVE NEVER HEARD BACK FROM EITHER OF THEM. DO I HAVE A RIGHT TO GET THIS RECALL ISSUE AND THE WARRANTY ISSUE RESOLVED? *TR