NHTSA Complaint #10534938 — 1994 FORD AEROSTAR

VAN HAD BEEN DRIVEN FOR APPROXIMATELY TWO HOURS OR SO, AROUND THE LOCAL CITY COMMUNITIES. VAN HAD BEEN PARKED FOR APPROXIMATELY FIVE MINUTES, WHEN NEIGHBORS NOTIFIED ME OF FIRE. INTENSE FIRE WAS COMING FROM DRIVER'S SIDE/WINDSHIELD/IGNITION/FRONT SEAT AREA, EVENTUALLY CONSUMING ENTIRE INTERIOR OF VAN. NORFOLK FIRE DEPARTMENT RESPONDED WITHIN FIVE MINUTES, OR SO, STATION ONLY ABOUT 150 YARDS FROM MY RESIDENCE. FIRE WAS EXTINGUISHED WITHIN FIVE MINUTES OR SO, BUT THE VAN WAS COMPLETELY CONSUMED BY FIRE AND TOTALLY DESTROYED BY THEN. VAN WAS JUNKED/SALVAGED. PAID ONLY $100.00 FOR SALVAGE/JUNK/TOWING, ETC. PRIOR TO THIS INCIDENT, I HAD NO PROBLEMS WITH MY VAN. VAN ONLY HAD 93000 MILES. HAD PURCHASED NEW FROM FREEDOMS FORD IN NORFOLK, VA. INFORMED BY ASSOCIATE THAT I SHOULD REPORT THIS "FIRE HAZARD/PROBLEM," BECAUSE OTHER 1994 FORD AEROSTAR VANS HAVE EXPERIENCED SIMILAR "FIRE PROBLEMS/INCIDENTS/REPORTS," AND THE LIKE. PLEASE INFORM ME OF WHAT ACTIONS I NEED TO TAKE TO RECOUP SOME MONETARY VALUE FOR THIS "FIRE INCIDENT," ETC. MY VEHICLE PAPERWORK WAS BURNED/DESTROYED IN THE FIRE. HOWEVER, THE NORFOLK FIRE DEPARTMENT DID MAKE AN "OFFICIAL FIRE REPORT/RECORD" OF THE INCIDENT, ETC. ALSO, MINOR DAMAGE WAS DONE TO THE ALUMINUM SIDING OF MY HOUSE FROM THE VEHICLE FIRE. *TR