NHTSA Complaint #10534862 — 2008 FORD EDGE

WE WERE DRIVING THE VEHICLE AND CAME TO A STOP SIGN. ALL OF THE SUDDEN, WHEN WE HIT THE GAS PEDAL, THE VEHICLE BARELY MOVED AND SOUNDED LIKE IT WAS IN NEUTRAL. THIS CONTINUED UNTIL WE FOUND A PLACE TO PULL OVER. WE PUT THE VEHICLE IN PARK, AND IT SHIFTED REALLY HARD. IT FELT LIKE SOMEBODY HIT US FROM BEHIND. IT ALSO SHIFTED OUT OF PARK VERY HARD. WE TURNED THE CAR OFF AND LET IT SIT FOR A WHILE. WE STARTED THE CAR AND IT WORKED NORMAL AND WE DROVE IT RIGHT TO THE DEALERSHIP. THE DEALERSHIP SAID THEY COULDN'T DO ANYTHING TO ADDRESS THE ISSUE BECAUSE THEY COULD NOT REPLICATE THE ISSUE. OUR CONCERN IS THAT THE VEHICLE IS NOT SAFE TO DRIVE BECAUSE IT CAN STOP ACCELERATING AT ANY POINT. THE FORD TECHNICIAN COULD NOT ASSURE US THAT THE VEHICLE WAS SAFE TO DRIVE. WE CONTACTED FORD AND THEY PASSED THE BUCK BACK TO THE DEALERSHIP. I UNDERSTAND THAT THE DEALERSHIP CANNOT DO ANYTHING, BUT AFTER READING NUMEROUS COMPLAINTS OF THE SAME EXACT ISSUE ON FORUMS AND THE NHTSA SITE, I FEEL THAT FORD SHOULD OFFER SOME DIRECTION ON HOW TO FIX THIS ISSUE TO THEIR DEALERSHIPS SINCE IT SEEMS TO BE A COMMON PROBLEM WITH THE 2008 FORD EDGE. *TR