NHTSA Complaint #10534648 — 2006 HONDA CIVIC

DURING THE YEARS OF 2008 THROUGH 2011, I BROUGHT VEHICLE TO SHEEHY HONDA OF ALEXANDRIA FOR REGULAR SERVICE. ON SEVERAL OCCASIONS I COMPLAINED OF EXCESSIVE ROAD NOISE. TECHNICIANS MADE NOTATIONS OF TIRES "CUPPING, NOISE" AND ACKNOWLEDGED UNEVEN AND PREMATURE WEAR AND RECOMMENDED REPLACEMENT OF REAR CONTROL ARM. I DECLINED THE RECOMMENDED SERVICE ON THE GROUNDS THAT I FELT LIKE THAT SOUNDED LIKE A DEFECTIVE PART ISSUE FOR WHICH I SHOULD NOT BE REQUIRED TO PAY. UPON FURTHER RESEARCH I FOUND THAT HONDA HAD ACKNOWLEDGED A PROBLEM WITH CONTROL ARMS ON 2006 CIVICS IN SERVICE BULLETIN 08-001. IN 2011, I BROUGHT THIS TO HONDA'S ATTENTION THROUGH SHEEHY HONDA OF ALEXANDRIA, VA AND THROUGH CALLS TO AMERICAN HONDA MOTOR CO., INC. HONDA REFUSED TO REPLACE CONTROL ARM. IN JULY OF 2013, I RECEIVED A NOTICE, THROUGH HONDA, FROM THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA INSTRUCTING ME TO TAKE MY 2006 CIVIC IN TO HAVE THE CONTROL ARM INSPECTED/REPLACED. IN AUGUST OF 2013, I TOOK THE VEHICLE TO SHEEHY HONDA OF ALEXANDRIA FOR THE RECOMMENDED SERVICE. THEY DID NOT LOOK AT THE CONTROL ARM. THEY INSTEAD MADE A NOTATION THAT THE "REAR TIRE WEAR IS OKAY AT THIS TIME" AND REFUSED TO REPLACE THE CONTROL ARM. WHEN I BROUGHT IT TO THEIR ATTENTION THAT THERE IS A RECORD OF THIS ISSUE WITH THEM ON MY CAR GOING BACK TO 2011, I WAS INFORMED THAT ALL RECORDS ARE PURGED AFTER TWO YEARS AND THEY HAD NO RECORD OF INTERACTIONS WITH ME ON THIS ISSUE. *TR