NHTSA Complaint #10534518 — 2009 FORD FOCUS

THIS HAPPENED ON TWO SEPARATE OCCASIONS. THE FIRST OCCASION, MY WIFE WAS DRIVING THE FOCUS AT AROUND 50 MPH, WHEN ALL OF THE SUDDEN THE CAR STOPPED ACCELLERATING (IT DIDN'T STALL) AND THE WRENCH PANEL LIGHT CAME ON. LUCKILY SHE WASN'T IN AN ACCIDENT, SO SHE PULLED OVER AND RESTARTED THE CAR AND IT RAN FINE, AND THE LIGHT WAS OFF. THREE WEEKS LATER WE WERE DRIVING ON THE HIGHWAY AT 75 MPH WHEN THE EXACT SAME THING HAPPENED, THE CAR JUST STOPPED ACCELERATING, THE WRENCH LIGHT CAME ON, AND AGAIN WE WERE LUCKY WE WEREN'T IN AN ACCIDENT AND WERE ABLE TO PULL OFF THE ROAD. WE RESTARTED THE CAR AND IT WAS FINE AGAIN. AT THIS POINT I CALLED FORD AND THEY AGREED TO TAKE A LOOK AT IT AND PROVIDE ME A RENTAL CAR. AFTER A WEEK, THEY SAID THEY THOUGHT IT WAS A THROTTLE BODY, BUT WERE UNABLE TO DIAGNOSE IT BECAUSE THEY NEEDED TO HAVE IT HAPPEN TO THEM. I TOLD THEM IT WAS UNREASONABLE BECAUSE IT HAPPENED THREE WEEKS APART, AND THE CHANCES OF IT HAPPENING WERE SLIM WITHIN A WEEK. I WAS TRYING TO URGE FORD TO COVER THIS SINCE THE CAR ONLY HAD 54K MILES ON IT, AND IT WAS DANGEROUS TO DRIVE. THEY SAID SINCE THEY COULDN'T DIAGNOSE IT, THEY COULDN'T FIX IT, AND EVEN IF THEY COULD DIAGNOSE IT, IT WOULDN'T BE COVERED SINCE ITS NOT UNDER THE POWERTRAIN WARRANTY. I FEEL LIKE THIS IS A SAFETY ISSUE THAT THEY ARE VERY AWARE OF, AND THE FACT THAT THEY ARE 99.9% SURE ITS A THROTTLE BODY (THE DEALERSHIP EMPLOYEES TOLD ME THEY'RE GETTING TONS OF THROTTLE BODY REPAIRS COMING IN AND THE PARTS ARE ON BACK ORDER), THEY SHOULD BE RESPONSIBLE TO FIX THEM FOR THE SAFETY OF THE CONSUMER. THERE WAS NO MAINTENANCE WE COULD HAVE DONE TO PREVENT THESE DANGEROUS SITUATIONS FROM HAPPENING. NOW I HAVE TO FIND A WAY TO PAY FOR THIS REPAIR ON MY OWN SO MY WIFE CAN DRIVE A SAFE VEHICLE. SO FORD'S DEFECTIVE PART HAS ALREADY PUT MY WIFE AND I IN DANGER, AND NOW IS COSTING ME MONEY I DON'T HAVE! *TR