NHTSA Complaint #10534026 — 2000 HONDA PASSPORT

THE UNDERSIDE FRAME OF MY 2000 HONDA PASSPORT IS SO RUSTED, A SWAY BAR CONNECTED TO THE AXLE BROKE FREE. I HAVE BEEN TOLD BY MY MECHANIC AND BY A HONDA DEALER THAT THE RUST IS SO BAD, THERE IS NOTHING TO ATTACH THE SWAY BAR TO. THE BAR ATTACHED TO THE FRAME (WHICH THIS SWAY BAR IS ATTACHED TO) WAS FIXED IN THE RECALL 1.5 YEARS AGO. IT IS STILL ATTACHED TO THE FRAME, SO HONDA WILL NOT FIX THIS ISSUE OR GIVE ME COMPENSATION FOR MY CAR. I BELIEVE IT IS ALL RELATED AND THE RECALL DID NOT WORK TO FIX THE SUSPENSION ISSUES. MY HONDA DEALER BASICALLY TOLD ME I HAD TO DEAL WITH CORPORATE AND TO COME PICK UP THE CAR. I WAS SHOCKED BY THIS AS THE CAR WAS UNSAFE TO DRIVE AND A POTENTIAL SAFETY HAZARD. WHEN MY WIFE PRESSED THE SERVICE MANAGER, HE THEN SAID THE CAR SHOULD NOT BE DRIVEN. AS FOR THE RECALL, MY HONDA DEALER WROTE DOWN THE WRONG VIN NUMBER ON MY INVOICE, SO THEY THOUGHT THE CAR WAS A 1999 PASSPORT. IF YOU READ THE RECALL, THERE IS A DIFFERENCE ON HOW THE DEALER SHOULD HANDLE A 10 YEAR OLD CAR VERSUS AN 11 YEAR OLD CAR. ACCORDING TO HONDA CORPORATE, THIS WOULD NOT ACTUALLY AFFECT HOW MY CAR WAS FIXED BY THE RECALL. BUT IT GETS BETTER. THE RECALL WORK WAS SUBBED OUT TO A 3RD PARTY FOR A STAGE 3 REPAIR. NO ONE AT CORPORATE OR THE DEALER WILL TELL ME IF THIS WAS AUTHORIZED BY CORPORATE, AS SOMEONE AT THE NHTSA TOLD ME WAS PROPER PROTOCOL. AND I CAN'T BELIEVE THAT NO ONE AT THE DEALERSHIP, WHEN THE RECALL WORK WAS DONE, TOLD ME HOW BAD THE UNDERSIDE OF MY CAR WAS. COULD THIS BE BECAUSE IF THEY DIDN'T DO THE RECALL WORK THEY DON'T GET PAID? THERE IS NO CONFLICT OF INTEREST HERE AT ALL. I TALKED WITH CORPORATE A WEEK AGO AND ASKED THEM TO HAVE THE HONDA CORPORATE DISTRICT MANAGER FOR MY DEALERSHIP CALL ME. HE HASN'T CALLED. HONDA WON'T BACK UP THE HONDA NAME ON THIS BROKEN DOWN ISUZU. *TR