NHTSA Complaint #10533430 — 2002 MINI COOPER S STEERING

Complaint Details

ODI Number	10533430
Vehicle	2002 MINI COOPER S
Component	STEERING
Date of Incident	August 1, 2013
Date Filed	August 3, 2013
Mileage	134,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WE HAVE HAD THE POWER STEERING AND FAN GO OUT ABOUT 3 TIMES ON THIS CAR. WE HAVE OWNED IT NEW FROM 2002. THERE WAS A RECALL AND WE ONLY RECEIVED $525 DOLLARS WHEN WE SPEND OVER $2000. WHY WOULD WE NOT RECEIVE A FULL REFUND AS WE HAD THE WORK DONE ALWAYS AT THE MINI DEALER AND WE HAD TWO RECEIPTS FROM THE DEALER SHOWING THE DEFECT. MY UNDERSTANDING IS THAT THE WARRANTY IS NOT INCREASED TO 13 YEARS AND 150000 MILES. WHEN THE DEFECT HAPPENS THE CAR GETS NOISY FROM THE PUMP AND WHEN IT FAILS THE STEERING BECOMES SLUGGISH. WHY WOULD THEY BE ALLOWED TO ONLY REIMBURSE PART OF THE AMOUNT WHEN THIS IS SUCH A BIG ISSUE. $2000 FOR STEERING REPAIRS ON A $27,000 DOLLAR CAR SHOULD NOT BE TOLERATED. *TR

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