NHTSA Complaint #10533188 — 2014 FORD EXPLORER

I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRMED THAT MY CAR WAS MALFUNCTIONING. I WAS 100% SURE THAT THE GEAR OF MY CAR WAS IN 'D', SINCE I DID NOT SEE THE BACK UP MIRROR ON FROM THE LCD DISPLAY, AND THE INDICATING LIGHT OF THE GEAR WAS 'D'. AND MY CORPORATE PARKING LOT IS VERY FLAT. AFTER THAT, I TURNED OFF MY EXPLORER, AND WENT OUT TO CHECK IF THERE IS DAMAGE TO THE CAR THAT I HIT. THEN I RESTART MY EXPLORER, PUT GEAR SHIFT IN 'D' AND IT WENT BACK TO NORMAL. I COULD NOT BELIEVE IT HAPPENED TO MY NEW CAR PURCHASED ONLY ABOUT A MONTH. THIS PROBLEM MADE ME PANIC. WHAT IF THE PROBLEM HAPPENED AGAIN IN A BUSY STREET? WHAT IF THERE ARE PEDESTRIANS IN THE PARKING LOT WHEN MY CAR WAS MOVING BACKWARD BUT IT SUPPOSES TO GO FORWARD? I HOPE SOME AUTHORITIES COULD HELP INVESTIGATE THE PROBLEM, AND ALERT THE MANUFACTURE AND OTHER OWNERS FOR SIMILAR QUESTIONS. *TR