NHTSA Complaint #10532991 — 2011 TOYOTA COROLLA

I PURCHASED A TOYOTA COROLLA S - 2011 FROM A VERY LARGE AND REPUTABLE MASSACHUSETTS TOYOTA DEALERSHIP ON 7/28/2013. I PICKED UP THE CAR AT 8:50 PM ON 8/30/2013. MUCH TO MY SURPRISE AND FEAR, UPON GAINING SPEED ON THE HIGHWAY DURING MY 50 MINUTE TRIP HOME, I FELT I HAD NO CONTROL OF THE CAR. I NOTICED THE STEERING WHEEL WAS NOT AT ALL CENTERED, FACING TO THE RIGHT. THE WHEEL MOVED ABOUT, FROM LEFT TO RIGHT, VERY LOOSELY AND ON ITS OWN. THE EFFECT OF MY HOLDING ONTO THE WHEEL DID LITTLE TO CONTROL THE WHEELS MOVEMENTS. THIS TERRIFIED ME AND COMPLETLY STRESSED AND FATIGUED ME DURING MY RIDE. I FELT I HAD TO CONSTANTLY REMAIN SHARP AND ALERT, WAITING FOR THE NEED TO CORRECT THE NEXT JERKING MOVEMENT FROM THE WHEEL. UPON ARRIVING HOME, I SPENT THE ENTIRE EVENING RESEARCHING THIS MATTER IN DETAIL, VIA THE INTERNET. I FOUND NUMEROUS FORUMS/DISCUSSION GROUPS REGARDING COMPLAINTS ABOUT THIS SAME PROBLEM. I ALSO FOUND A TOYOTA (OFFICIAL) "TECHNICAL SERVICE BULLETIN" (TSB) THAT DETAILED THIS SAME PROBLEM WITH THE 2009 AND 2010 COROLLA'S. THE TSB WAS DATED 2010, HOWEVER, VARIOUS FORUMS DISCUSSED THE COROLLA 2011 HAVING THE EXACT SAME EPS SYSTEM (AND THEREFORE, THE EXACT SAME PROBLEM). I CONTACTED THE DEALERSHIP WITHIN HOURS AND WAS TOLD TO BRING MY COROLLA BACK TO THE DEALERSHIP'S SERVICE DEPT. TOMORROW (8/1/2013) SO THAT THE CAR CAN BE LOOKED AT AND REPAIRED. I AM HOPING THE MATTER IS RESOLVED TO A POINT WHERE I CAN HAVE ANY CONFIDENCE DRIVING THIS CAR. I UNDERSTAND YOUR AGENCY RECENTLY FINED TOYOTA MILLIONS OF DOLLARS FOR A HISTORY OF FAILING TO REPORT AND ADDRESS SAFETY CONCERNS APPROPRIATELY. I AM MORE LIKELY GOING TO ASK FOR A FULL REFUND GIVEN THIS INFORMATION AND FRIGHTENING EXPERIENCE. *TR