NHTSA Complaint #10532956 — 2011 BUICK REGAL

I EXPERIENCE INTERMITTENT NOISE FROM THE RIGHT/PASSENGER SIDE OF THE ENGINE COMPARTMENT. I DROVE VEHICLE TO SUBURBAN BUICK GMC AND WAS UNABLE TO DUPLICATE NOISE AND NO ACTION WAS TAKEN. ON WHILE IN EL PASO, TX THE NOISE RETURN AND WOULD NOT STOP. DROVE VEHICLE TO SHAMALEY BUICK GMC ON JUNE 28, 2012 AND THE BELT TENSIONER WAS REPLACE (INVOICE 25754MILAGE 35416). AGAIN, THE INTERMITTENT NOISE RETURN AND AGAIN I TOOK VEHICLE TO SUBURBAN BUICK GMC AND SERVICE CENTER WAS UNABLE TO DUPLICATE NOISE. ADVISE SERVICE OF PREVIOUS REPAIR AND SINCE PROBLEM COULD NOT BE DUPLICATED IN SERVICE AREA, NO ACTION WAS TAKEN. WHILE IN LAS VEGAS, NV TOOK VEHICLE TO FAIRWAY CHEVROLET BUICK GMC ON JUNE 17, 2013 FOR ANOTHER CONCERN. WHILE IN SERVICE AREA SERVICE ADVISOR DUPLICATED THE NOISE WHILE MOVING VEHICLE. SERVICE ADVISOR KNOW WHAT CAUSES THE NOISE, THE REPAIR WAS PERFORM IN ADDITION TO THE OTHER CONCERN. REPLACE BELT TENSIONER AND SERPENTINE BELT (TAG 0059 MILEAGE 71195) THE ORIGINAL PART FAILS AND WAS REPLACE THEN THE SECOND PART FAILS. THIS PART SHOULD NOT FAIL IN 35,000 MILES. THIS IS SOMETHING THAT SHOULD BE INVESTIGATED. *TR