NHTSA Complaint #10532865 — 2011 MINI COOPER

THIS IS THE 2ND TIME THIS HAS HAPPENED. I FILED A COMPLAINT THE FIRST TIME IN 2012. HERE IS THE COMPLAINT THAN AND IT IS A REPEAT OF THE SAME PROBLEM. I HAVE CHECKED THE WEB AND OTHERS HAVE EXPERIENCED THIS SAME DESIGN PROBLEM I HAVE SPENT $1,100 ALREADY AND NOW AN REQUIRED TO PAY ANOTHER $1,400 FOR THE SAME PROBLEM. I WENT ON-LINE AND OTHERS HAVE HAD THIS PROBLEM. I WROTE THE DEALER AND MINI-COOPER/BMW ABOUT THIS AND RECEIVED A RUDE DENIAL. HERE IS THE ISSUE (#2): "TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE GEAR LINK BECAME STUCK AS THE CONTACT WAS ATTEMPTING TO REVERSE FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSED THE FAILURE. THE DEALER STATED ADVISED THAT BECAUSE THE CUP HOLDER WAS ABOVE THE GEAR SHIFTER, THE DESIGN WOULD ALLOW ANY SPILLED LIQUID TO EASILY ENTER THE SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 5,000. UPDATED 03/23/12*LJ THE CONSUMER STATED THE COFFEE HOLDER SITS RIGHT OVER THE AREA WHERE THE DEALER SATED COFFEE RUINED THE TRANSMISSION COMPONENT. IT IS NOT SEALED AND THE PLACEMENT OF A LIQUID HOLDER OVER A VULNERABLE EXPENSIVE PIECE OF ELECTRICAL EQUIPMENT WITHOUT ADEQUATE PROTECTION IS A NEGLIGENT DESIGN. UPDATED EVOQ 04/18/12" [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR