NHTSA Complaint #10532847 — 2006 ACURA TL

ON FRIDAY JULY 19TH 2013 I NOTICED TWO SMALL CRACKS (ONE ABOUT 3 INCHES AND THE OTHER ABOUT 2 INCHES') ON DASHBOARD ON BOTH SIDES OF WHERE THE PASSENGER AIRBAG IS LOCATED. ON MONDAY JULY 22ND THE CRACK HAD GROWN CONSIDERABLY LARGER 12 INCHES. I SPOKE WITH ACURA CLIENT RELATIONS ON MONDAY JULY 22ND TO EXPRESS MY CONCERNS. THEY OPENED UP A CASE AND TOLD ME THAT I NEEDED TO HAVE THE DEALER INSPECT IT. I TOOK MY CAR TO THE CARLSBAD DEALER ON TUESDAY JULY 23RD AND HAD IT INSPECTED BY ONE OF THE SERVICE MANAGERS. HE GLANCED AT IT AND ABRUPTLY STATED I WILL NEED A NEW DASH AND THAT MY CAR WAS OUT OF WARRANTY SO I WILL HAVE TO PAY $1500. LATER THAT DAY I SPOKE WITH CLIENT RELATIONS AND WAS TOLD 'WE ARE SORRY FOR YOUR ISSUE AND ACURA WILL PROVIDE ASSISTANCE WITH THE COST. THE WORK CAN BE DONE FOR $800' BELIEVING THAT THE PART MAY BE FAULTY MAKES ME QUESTION WHY I HAVE TO PAY ANYTHING. I AM EXTREMELY DISAPPOINTED THAT I WAS DISMISSED SO QUICKLY BECAUSE MY CAR IS OUT OF WARRANTY. I UNDERSTAND THAT WEAR AND TEAR HAPPENS BUT IF THERE IS A DEFECT THAT THE CONSUMER HAS NO CONTROL OVER WHY SHOULD THEY BE HELD TO A WARRANTY PERIOD? A LITTLE SEARCHING OF THE WEB WILL PROVIDE QUITE A BIT OF EVIDENCE OF THE SAME ISSUE OVER AND OVER AGAIN. BELOW ARE A FEW LINKS: CNN REPORT HTTP://IREPORT.CNN.COM/DOCS/DOC-708135 ATLANTA NEWS STATION HTTP://WWW.WSBTV.COM/NEWS/NEWS/ACURA-OWNERS-COMPLAIN-OF-CRACKING-DASHBOARDS/NFB38/ ACURAZINE FORUM HTTP://TL.ACURAZINE.COM/FORUMS/SHOWTHREAD.PHP?T=730775 FACEBOOK PAGE STARTED FOR THE ISSUE HTTPS://WWW.FACEBOOK.COM/ACURATLDEFECTIVEDASH. *TR