NHTSA Complaint #10532319 — 2011 TOYOTA PRIUS

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10532319
Vehicle	2011 TOYOTA PRIUS
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	July 17, 2013
Date Filed	July 29, 2013
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE AIR CONDITIONING SYSTEM IN THE PRIUS IS DEFECTIVE. IT IS PRONE TO GROWING MILDEW AND/OR MOLD IN THE SYSTEM, WHICH RESULTS IN TOXIC AIR BEING PUMPED INTO THE CAR. I HAVE REPORTED THE PROBLEM TO MY LOCAL TOYOTA DEALERSHIPS SEVERAL TIMES, AND THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THERE IS A LARGE BODY OF INFORMATION ABOUT THE MILDEW PROBLEM ONLINE WHICH SEEMS TO INDICATE THAT THIS IS A COMMON PROBLEM AMONG PRIUS FROM 2010 TO THE PRESENT. SINCE NOTICING THE MILDEW SMELL IN MY CAR, I HAVE HAD SEVERE ALLERGY PROBLEMS. THIS IS A SERIOUS SAFETY CONCERN THAT IS ADVERSELY AFFECTING MY HEALTH, AND GIVEN ITS PREVALENCE AMONG CARS OF THIS MAKE AND MODEL, I BELIEVE TOYOTA SHOULD HAVE TO ADDRESS THIS PROBLEM IMMEDIATELY. THE AIR CONDITIONING SYSTEM FLUSH DOES NOT FIX THE PROBLEM, AND IN FACT MAY HAVE MADE IT WORSE. *TR

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