NHTSA Complaint #10532099 — 2009 HONDA PILOT

SHAKING AND VIBRATING OF THE STEERING WHEEL RESULTING IN DAMAGE TO ROTORS. HONDA IS AWARE OF THIS ISSUE HOWEVER THEY HAVE NOT DONE ANYTHING ABOUT THIS. HERE ARE MORE COMPLAINTS BY OWNERS WITH THE EXACT SAME ISSUE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F186D71/36 #40 OF 46 STEERING WHEEL SHIMMIE BY WILIAGBY JAN 22, 2013 (1:47 PM) I HAVE A 2010 PILOT PURCHASED NEW AND HAVE LESS THAN 23000 MILES. THE STEERING WHEEL HAS BEEN SHAKING FOR A WHILE. IT HAS BEEN MORE PRONOUNCE AS TIME GONE ON. SO I WENT TO THE DEALER TODAY AND WAS EXPLAINED IT WAS THE ROTOR BEING WARPED. IT WAS EXPLAINED THE MANUFACTURER WENT TO A SOFTER MATERIAL TO ELIMINATE SQUEAKING BRAKE SOUNDS WITH A HARDER MATERIAL. SO I TOLD THE SERVICER THAT THIS WILL BE A CHRONIC PROBLEM SINCE ALL THE ROTORS WILL WARP EVEN IF I REPLACE THEM OR HAVE THE CURRENT ROTORS TURNED. HE SAID WARRANTY EXPIRES AT 12,000 MILES FOR BRAKE PROBLEMS AND IT WAS MY CHOICE. WOW! I ASK THEM TO STILL CHECK IT AND WHEN THE SERVICE INVOICE WAS PRINTED THE WRITING WAS PERFORM A COMPLIMENTARY VEHICLE INSPECTION INCLUDING INSPECTING THE TIRE PRESSURE AND SETTING IT TO FACTORY SPECIFICATION. NOTHING WRITTEN ABOUT THE STEERING WHEEL SHIMMIE. SO I POINTED IT OUT AND THE SERVICER SAID IT WAS INSIDE THE FREE INSPECTION. THEY KNOW ITS A PROBLEM AND THERE IS A DELIBERATE EFFORT TO HIDE IT. I AM NOT SATISFY WITH THE ANSWER OR SERVICE. THE TECHNICIAN HEARD THE PROBLEM, BUT THIS TIME THEY DUG DEEPER AND AGREED THAT THERE WAS SOMETHING WRONG WITH THE POWER STEERING RACK. THEY REPLACED IT AND MY PILOT IS LIKE NEW! HOPEFULLY HONDA WILL STAND BEHIND THEIR PRODUCT BETTER IN THE FUTURE -- I HAD TO GO THROUGH MUCH FRUSTRATION TO GET MY PROBLEM FIXED. HE GIVES ME A COPY OF THE SERVICE BULLETIN... PROBABLY CAUSE OF THIS PROBLEM : "FRONT SUSPENSION REAR LOWER ARM BUSHING BRACKET IS FAULTY". *TR