NHTSA Complaint #10525647 — 1999 MERCURY COUGAR

ON MY DRIVE HOME FROM WORK ON FRIDAY 7/12/2013 AT APPROXIMATELY 3:30 PM THE AIRBAG ON THE DRIVER SIDE DEPLOYED FOR NO APPARENT REASON. THIS WAS ON A 1999 MERCURY COUGAR THAT MY FAMILY PURCHASED NEW. THE VIN IS [XXX]. I CALLED AND SPOKE WITH [XXX] AT FORD AND HE STATED THERE WAS NOTHING FORD COULD DO. HE SUGGESTED I CALL MY INSURANCE COMPANY...I DON'T UNDERSTAND WHY MY INSURANCE COMPANY WOULD BE CONCERNED WITH A FLAW IN A FORD PRODUCT. I HOPE YOU WILL UNDERSTAND THAT I AM SCARED TO DRIVE THIS CAR AT THIS POINT. WILL ONE OF THREE REMAINING AIR BAGS DEPLOY FOR NO APPARENT REASON? TO BE TOLD TO CONTACT MY INSURANCE COMPANY IS NOT ACCEPTABLE. I AM A VERY REASONABLE PERSON BUT WILL NOT BE TAKEN ADVANTAGE OF. MY EXPECTATION ARE SIMPLE: FORD NEEDS TO HAVE THIS CAR TOWED TO A DEALER. THE DRIVERS SIDE SEAT NEEDS TO BE REPAIRED OR REPLACED. THE ENTIRE AIR BAG SYSTEMS NEEDS TO BE CHECKED AND BROUGHT UP TO A SAFE STANDARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR