NHTSA Complaint #10525566 — 2003 GMC ENVOY XL

I GOT HOME ONE EVENING AND WHEN I TURNED THE IGNITION KEY TO SHUT THE TRUCK OFF THE ENGINE CONTINUED TO RUN. I WAS CONCERNED; AS I COULD NOT LEAVE THE VEHICLE RUNNING ALL NIGHT; AT THAT POINT I TRIED TO ENGAGE THE KEY AGAIN AND THE VEHICLE WAS STILL RUNNING . I BECAME CONCERNED AND STARTED TO FIDDLE WITH THE KNOBS AND WAS SURPRISED WHEN AFTER TURNING THE HIGHLIGHT SWITCH THE ENGINE SHUT OFF. THE NEXT MORNING I HESTITATELY ATTEMPTED TO START THE VEHICLE AND WHEN I WAS SUCCESSFUL I HEADED STRAIGHT TO THE GMC DEALER. THE DEALER SAID THAT IT WAS A WIRING PROBLEM AND THE IGNITION WIRING HAD TO BE REDONE; (THE COST WAS $1600.00) I STARTED A DIALOG WITH GM AND THEY ENGAGED ME WITH SEVERAL CONVERSATIONS; WHICH LED ME TO BELIEVE THAT THEY WOULD PICK UP THE COST; AS ELECTRICAL COMPONENTS WERE NOT PART OF ANY SCHEDULED MAINTENANCE THAT I AS A OWNER WOULD BE RESPONSIBLE FOR. WHEN I MADE A REQUEST FOR REIMBURSEMENT I WAS TOLD THAT BECAUSE OF THE MILEAGE THERE WAS NOTHING THEY COULD (OR WOULD DO). I COULD SEE IF IT WERE RELATED TO AN OIL CHANGE. BRAKES,FILTERS,ETC. BUT AS A OWNER THIS ITEM IS OUTSIDE OF MY AREA OF RESPONSIBILITY. GM SHOULD STAND BEHIND THEIR PRODUCTS AND MAKE ME AND OTHERS WHOLE. PS. *TR