NHTSA Complaint #10525280 — 2012 JEEP GRAND CHEROKEE

THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ON 6/24/2013 THE MALFUNCTION INDICATOR LIGHT (MIL) ILLUMINATED DRIVING APPROXIMATELY 35 MPH. THE CONTACT CALLED THE AUTHORIZED DEALER AND NOTIFIED THEM OF THE ISSUE. THE DEALER STATED THE LIGHT WAS MOST LIKELY CAUSED BY A LOOSE GAS CAP. THE DEALER INSTRUCTED THE CONTACT TO GIVE IT A COUPLE DAYS AND IT WOULD MOST LIKELY TURN OFF. THE LIGHT TURNED OFF AFTER 2 DAYS. SUBSEQUENTLY ON 7/10/2013 THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN WHILE TRAVELING AT 50 MPH AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT MORNING. THE DEALER RAN A DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY CYLINDER NUMBER 2 MISFIRING IN THE HEAD OF THE ENGINE. THE DEALER REPLACED THE HEAD, VALVE, AND CYLINDER NUMBER 2 ON 7/13/2013. VEHICLE WAS PICKED UP ON 7/15/2013 AND THE NEXT DAY THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN. CONTACT NOTIFIED THE DEALER OF ISSUE AND WILL BE TAKING THE VEHICLE BACK. *TR