NHTSA Complaint #10525029 — 2008 MAZDA CX-7

AIR CONDITIONING BEGAN BLOWING HOT AIR. MANY COMPLAINTS LOGGED ONLINE FOR THIS YEAR VEHICLE HAVING THE SAME ISSUE. CONTACTED THE DEALERSHIP TO FIND THE WARRANTY HAS EXPIRED 3 WEEKS PRIOR TO THIS ISSUE. RECOMMENDATION WAS TO CONTACT MAZDA CUSTOMER SATISFACTION. THEY PROVIDED A FILE NUMBER AND INFORMED I NEEDED TO HAVE THE DEALERSHIP CONFIRM THE ISSUE WAS THE COMPRESSOR. THE DEALERSHIP DID CONFIRM THE COMPRESSOR AND BELT NEED REPLACED. CONTACTED THE CUSTOMER SATISFACTION NUMBER BACK AND THE APPEAL/COMPLAIN PROCESS BEGAN TO SEE IF THEY WOULD PROVIDE FINANCIAL ASSISTANCE IN REPLACING THE COMPRESSOR AND BELT SINCE THE WARRANTY HAD JUST EXPIRED AND ONLY HAS 28,000 MILES. WAS INFORMED 2 DAYS LATER THAT THE DECISION WAS THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE SINCE IT IS OUT OF THE WARRANTY PERIOD. VERY DISCOURAGED THAT A CORPORATION WOULD NOT STAND BEHIND THEY VEHICLE UNDER THESE CIRCUMSTANCES AND THE FACT THAT THEY KNOW THIS VEHICLE HAS THESE ISSUES. I COULD UNDERSTAND IF THE VEHICLE HAD 60,000 MILES BUT THIS IS VERY DISAPPOINTING. *TR