NHTSA Complaint #10524781 — 2005 FORD ESCAPE

WHILE DRIVING MY VEHICLE HOME FROM WORK, I HEARD A CLANGING SOUND COMING FROM THE REAR PASSENGER SIDE. THINKING THE SHOCK NEEDED TO BE REPLACED, I DROVE IT UNTIL THE END OF THE WEEK AND MADE AN APPOINTMENT TO GET IT SERVICED. WHILE THE TECHNICIAN WAS CHECKING OUT MY CAR HE NOTICED THE INNER WHEEL HOUSE AND SHOCK WERE COMPLETELY RUSTED. THE SHOCK WAS DETACHED FROM THE VEHICLE AND THE FRAME IS RUSTED AND CRACKED. HE RECOMMENDED ME TO TAKE IT TO A BODY SHOP TO SEE IF IT COULD EVEN BE FIXED. I THEN TOOK IT TO A VERY REPUTABLE BODY SHOP IN MY TOWN AND THEY HAVE NEVER SEEN ANYTHING LIKE THIS BEFORE. THEY WORK ON ALL MAKE AND MODELS OF DIFFERENT YEARS AND SAID THIS IS NOT NORMAL WEAR AND TEAR TO A VEHICLE. THEY SAID UNDERNEATH THE VEHICLE IS MADE TO SUSTAIN ANY TYPE OF CONDITION AND THIS VEHICLE WAS POORLY MADE. THERE IS BARELY ANYTHING HOLDING THE BACK END OF THE VEHICLE TOGETHER AND FOR THIS REASON I WAS TOLD THE VEHICLE IS UNSAFE TO DRIVE BECAUSE IF I AM IN ANY SORT OF ACCIDENT THERE WILL BE NO PROTECTION TO ME AND THE VEHICLE WILL PROBABLY BE SPLIT IN TWO. DUE TO THE LOCATION OF THE DEFECT WHO KNOWS HOW LONG MY VEHICLE HAS BEEN DANGEROUS TO DRIVE AND IT MAKES ME SICK TO THINK ABOUT WHAT COULD HAVE HAPPENED IF I WAS IN AN ACCIDENT AND I HAVE HAD MY TWO YOUNG CHILDREN IN MY BACKSEAT. THE ESTIMATE FROM THE BODY SHOP WAS OVER $13,000 TO FIX. I HAVE HAD THIS VEHICLE SINCE 2005 AND IT HAS BEEN A GREAT, RELIABLE CAR UNTIL ALL THIS HAS HAPPENED. IT HAS NOT BEEN IN ANY ACCIDENTS OR HAD ANY OTHER MAJOR REPAIRS. *TR