NHTSA Complaint #10524680 — 2003 AUDI A4

RE: AUDI A4 - AUDI-USA CASE NUMBER: [XXX]- 7/13/2013 - 3:20 PM SPOKE WITH [XXX] ABOUT THIS ISSUE, HE TRANSFERRED ME OVER TO ANOTHER EXPERT - CURRENTLY MUSIC IS ON AND I AM ON HOLD TILL 3:29PM - A LADY NAME, [XXX], WHO BASICALLY TOLD ME THAT THIS IS SOMETHING THEY CANNOT HELP ME WITH. THE CALL ENDED AT 3:48 PM. THEIR ARGUMENT FOR NOT REIMBURSING ME FOR MY EXPENSE WAS LAME AND ONE OF NOT ACCEPTING RESPONSIBILITY, HOWEVER, LEGALLY, THEY WERE ON THE CORRECT SIDE IN SAYING NO, AS WHEN THIS ISSUE WAS IDENTIFIED FOR THE SAME MAKE AND MODEL AND YEAR OF AUDI A4, MY CAR'S VIN WAS NOT INCLUDED AS ONE THAT WAS AFFECTED. THEY WERE HOWEVER, NOT HELPFUL IN CONSIDERING THE FACT THAT, THE ISSUE THAT WAS IDENTIFIED FOR SOME VEHICLES FOR THE SAME MAKE MODEL AND YEAR, WAS THE EXACT SAME ISSUE FOR MY MAKE MODEL AND YEAR. AUDI, HOWEVER, LET ME KNOW THAT THEY WILL NOT HELP ME WITH THE REIMBURSEMENT OF MY EXPENSES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR