NHTSA Complaint #10524678 — 2011 NISSAN VERSA

THE SERVICE ENGINE LIGHT BEGAN TO GO ON AND OFF AS WELL AS A KNOCKING SOUND HAD DEVELOPED. WE HAD OUR SON, WHO HAD ATTENDED SCHOOL TO BECOME A MECHANIC, CHECKED IT LOOKING AT THE OIL LEVEL. THE OIL WAS ABOUT A QUART LOW AND HE ADVISED US TO TAKE IT TO CARMAX WHERE WE HAD PURCHASED THE CAR. AFTER TWO DIAGNOSTIC TESTS AND AN OIL CHANGE AT $140.00, MY HUSBAND WAS TOLD THAT IT NEEDED A NEW ENGINE. IT IS BURNING OIL AND IS BEING EMITTED OUT THE EXHAUST AND HAS EXCESSIVE ENGINE BLOW BY. WE HAVE BEEN ADVISED BY MAXCARE, CARMAX'S WARRANTY COMPANY, THAT IN ORDER TO PROPERLY DIAGNOSE THE PROBLEM AND DETERMINE IF IT IS COVERED BY WARRANTY WE HAVE TO PAY ANOTHER $400.00 TO HAVE THE ENGINE TORN DOWN WITH NO GUARANTEE REPAIRS WILL BE COVERED BY THE WARRANTY THE ANOTHER $400.00 TO PUT IT BACK TOGETHER IF IT IS NOT FIXED. ALSO, AT LEAST 3 TIMES WHEN THE SERVICE ENGINE LIGHT BEGAN TO TURN ON AND OFF THE VERSA STALLED WHILE IN HEAVY TRAFFIC. WE ALSO COMPLAINED TO CARMAX THAT THE CHECK TIRES INDICATOR LIGHT WOULD GO ON AND OFF CAUSING US TO CONSTANTLY STOP TO CHECK THE PRESSURE AND OFTEN IT WAS OK. CARMAX OFFERED TO RUN ANOTHER DIAGNOSTIC TEST FOR MORE MONEY TO TRY TO FIND OUT WHAT THE PROBLEM WAS. BOTH PROBLEMS COULD CAUSE SERIOUS DAMAGE IN THE FUTURE AND IT SEEMS THE ONLY WAY TO GET IT REPAIRED IS TO PAY OUT OF OUR POCKET. *TR