NHTSA Complaint #10524409 — 2013 HARLEY-DAVIDSON FLHTCUSE

I PURCHASED A 2013 HARLEY DAVIDSON FLHTCUSE8 ON APRIL 30, 2013. THIS MOTORCYCLE EXHIBITED TWITCHY HANDLING FROM THE FIRST RIDE. THIS MOTORCYCLE WAS RETURNED TO TWO SEPARATE DEALERS ON 10 SEPARATE OCCASIONS FOR WARRANTY REPAIRS. THIS BIKE WAS DELIVERED WITH "CHISEL" WHEELS. THESE WHEELS ARE WHAT HD USES ON 2012 AND 2013 FLHTCUSE'S. THESE WHEELS CAUSE AN UNSTABLE CONDITION AT OPERATING SPEEDS. THE FRONT END FEELS VERY LIGHT AND MAKES THE BIKE FEEL VERY TWITCHY. THERE IS NO FEELING OF CONTROL ESPECIALLY IN WINDY CONDITIONS OR NEAR OTHER VEHICLES. THE TWO DEALER?S SERVICE DEPARTMENTS HAVE REPLACED BOTH FRONT AND REAR TIRES WHICH WERE DEFECTIVE, TAKEN THE FRONT END APART AND PUT IT BACK TOGETHER, REPLACED INCORRECT PARTS AND OTHER CHECKS AND ADJUSTMENTS TO CORRECT THE UNSTABLE CONDITION. ALL CHANGES FAILED TO CORRECT THE INSTABILITY. I DETERMINED THAT THE INSTABILITY IS CAUSED BY THE FRONT WHEEL WHEN I REPLACED IT WITH ANOTHER STYLE OF WHEEL WHICH ELIMINATED THE INSTABILITY. OTHER RESEARCH SHOWS THERE ARE QUITE A FEW OTHER PEOPLE COMPLAINING OF THIS INSTABILITY ISSUE ON WWW.CVOHARLEY.COM. I HAVE CONTACTED HARLEY DAVIDSON CUSTOMER SUPPORT AND I WAS TOLD THIS IS A WARRANTY ISSUE BETWEEN HD TECH SUPPORT AND MY DEALER. MY DEALER STATES AFTER THE REPAIRS AND DISCUSSION WITH HD TECH SUPPORT THAT THE BIKE IS WITHIN SPECIFICATIONS AND THEY WILL DO NOTHING FURTHER TO CORRECT THE INSTABILITY OR SUPPLY A WHEEL WHICH WILL ELIMINATE THE INSTABILITY. THERE IS ANOTHER CURRENT COMPLAINT FILED UNDER A 2012 FLHTCUSE7 WHICH USES THE SAME WHEELS AND HAS THE SAME ISSUE WITH THESE ?CHISEL? WHEELS. *TR