NHTSA Complaint #10524344 — 2012 CHEVROLET IMPALA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10524344
Vehicle	2012 CHEVROLET IMPALA
Component	SUSPENSION
Date of Incident	July 3, 2013
Date Filed	July 11, 2013
Mileage	33,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMPS IN ROAD; NOTICEABLE WHEN A/C AND RADIO TURNED OFF. DEALER CANNOT IDENTIFY ANY PROBLEM, SAYS ITS OPERATING AS DESIGNED, NO NOISE. FRUSTRATING CONSIDERING THESE PROBLEMS WERE NOT PRESENT AT PURCHASE OR AT 30,000 MILES. ADDITIONALLY THE AIRBAG / SEATBELT INDICATOR ILLUMINATES FOR PASSENGER SEAT AT RANDOM TIMES FOR NO REASON. SOMETHING AS SIMPLE AS A BOTTLE ON THE SEAT WILL MAKE IT ILLUMINATE. *TR

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