NHTSA Complaint #10524158 — 2011 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10524158
Vehicle 2011 BMW X5
Component ENGINE
Date of Incident
Date Filed
Mileage 59,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

WHILE DRIVING MY ENGINE SUDDENLY SHUT OFF ALONG WITH POWER STEERING AND POWER BRAKES. IT STARTED AGAIN AND I TOOK IT TO A BMW DEALER THAT SAID I NEEDED A $325 SOFTWARE UPDATE. I ASKED IF THAT MEANT MY ENGINE WOULD SHUT OFF WHILE DRIVING SHOULD BY SOFTWARE EVER GO OUT OF DATE. THEY SAID YES, IT HAPPENS BUT NOT ON ALL SOFTWARE UPDATES. THEY ALSO SAID SOFTWARE UPDATE COME OUT ABOUT EVERY 3 TO 4 MONTHS MEANING MY ENGINE COULD BE SHUT OFF AGAIN AT ANY TIME. I FELT I HAD NO CHOICE BUT TO PAY THE MONEY SO MY CAR WOULD RUN AGAIN. I AM CONCERNED NOW ABOUT DRIVING AT ANY HIGHER RATE OF SPEED CONSIDERING I COULD LOSE MY STEERING AND BRAKES ANYTIME SOMEONE DECIDES I NEED TO UPDATE SOFTWARE THAT I WAS NEVER INFORMED WAS OUT OF DATE. *TR

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