NHTSA Complaint #10523949 — 2010 FORD ESCAPE

ON 7/1/2013, I WAS DRIVING MY FORD ESCAPE 2010 ON THE HIGHWAY 50-55 MPH AND FELT THE CAR SHIFT AND THEN THE ACCELERATOR FAILED. THE CAR LIMPED ONTO THE SHOULDER AND THE WRENCH LIGHT WAS ILLUMINATED. IT WAS TOWED TO THE DEALER FOR REPAIR. TECHNICIAN WAS NOT AVAILABLE TO DIAGNOSE UNTIL DAY 2 THEN TOLD IT WAS FULL BODY THROTTLE ELECTRICAL COMPONENT AND PART IS ON BACK ORDER. STILL WAITING FOR THE PART A WEEK LATER WITH NO END TO THE WAIT IN SIGHT. 36 MONTH WARRANTY ENDED MAY 21, 2013. DEALER DID NOT OFFER A LOANER CAR AND AFTER REPEATEDLY REQUESTING ONE THEY SAY THEY HAVE NONE AVAILABLE. SERVICE MANAGER SAID FIVE OTHER CARS ARE WAITING FOR THE PART AT THEIR DEALERSHIP. I MENTIONED THAT I READ ABOUT THE INVESTIGATION ON THE INTERNET AND THEY SAID THEY WILL FILE A REPORT WITH FORD CORPORATE. AS OF TODAY, 7/9 THE REPORT HAD NOT BEEN FILED. I AM VERY FRUSTRATED WITH THE DEALERSHIP SERVICE PERSONNEL. THEY ARE NOT FORTHCOMING WITH INFORMATION. I HAVE HAD TO CALL THEM NUMEROUS TIMES BECAUSE THEY ARE NOT RETURNING CALLS. *TR