NHTSA Complaint #10523225 — 2010 VOLVO XC70

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10523225
Vehicle	2010 VOLVO XC70
Component	WHEELS
Date of Incident	July 2, 2013
Date Filed	July 5, 2013
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I HAD JUST PICKED UP THE CAR FROM THE VOLVO DEALERSHIP WHERE THE CAR WAS THERE FOR TWO WEEKS. I STOPPED FOR GAS AND DID SOME SHOPPING AND AS I WAS ENTERING HIGHWAY THE 'TIRE PRESSURE LOW' WARNING LIGHT CAME ON. I THOUGHT IT WAS PROBABLY DUE TO WORK THAT WAS DONE IN THE SHOP. I ENTERED THE HIGHWAY AND AS I WAS SPEEDING UP, I NOTICED THE NOISE COMING FROM THE WHEELS, NOTICED THAT THERE WAS A FLAT. THE FLAT WAS DUE TO TPMS VALVE STEM FAILING AND AS I WAS TOLD LATER BY THE DEALERSHIP, THE LOSS OF AIR WAS VERY QUICK AND THE 13 MONTH OLD TIRE WAS DAMAGED AFTER ONLY DRIVING ON LOW PRESSURE FOR LESS THAN A MILE. AS I UNDERSTAND IT WOULD HAVE BEEN DANGEROUS IF IT HAPPENED WHILE DRIVING AT HIGH SPEEDS. AFTER I TOOK THE CAR BACK TO THE DEALERSHIP, THEY REPLACED ALL TPMS SENSORS ON THE CAR DUE TO THE VOLVO TSB TJ-24767 DATED DEC 2011 TITLED 'TIRE MONITORING SYSTEM - TPMS SENSOR NUT CORROSION'. MY MAIN COMPLAINT IS THAT VOLVO KNEW ABOUT THIS ISSUE AND NEITHER THEY TRIED TO REPLACE THE TPMS SENSORS AT A FEW TIMES THE CAR WAS AT THEIR DEALERSHIP, NOR THEY TRIED TO EDUCATE THE CAR OWNERS ABOUT THE POSSIBLE RISKS. AS A RESULT, ONE OF THE TIRES WAS DAMAGED WHICH I HAVE BILLED TO PAY FOR. *TR

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