NHTSA Complaint #10523165 — 2010 FORD FUSION

MY DAUGHTER WAS RETURNING FROM A VACATION IN NORTHWEST FLORIDA AND WAS DRIVING THROUGH OPP, ALABAMA, WHEN HER 2010 FUSION STARTING JERKING BADLY. THE CHECK ENGINE AND THROTTLE CONTROL WARNING LIGHTS CAME ON. SHE PULLED OVER, TURNED THE ENGINE OFF, WAITED A FEW MINUTES, AND RESTARTED. AS SOON AS SHE PUT IN GEAR, THE CAR STARTING SHAKING AND SHE WAS UNABLE TO ACCELERATE. SHE HAD TO HAVE THE CAR TOWED TO A FORD DEALERSHIP IN ELBA, ALABAMA. THE PROBLEM WAS DIAGNOSED AS A BAD THROTTLE BODY. SHE WAS INFORMED THE PART WAS ON BACK ORDER AND THAT IT COULD TAKE A COUPLE OF WEEKS TO RECEIVE. WITH NO OTHER OPTION, SHE WAS FORCED TO RENT A CAR TO CONTINUE HER TRIP HOME. THE RENTAL CAR OPTIONS WERE SLIM AND IT APPEARS THIS EPISODE WILL COST HER ALMOST $900 INCLUDING RENTAL CAR COSTS (WITH A $200 ONE WAY FEE). THIS DOESN'T EVEN INCLUDE THE COSTS TO RETURN TO THE DEALERSHIP TO PICK UP THE CAR WHEN IT'S REPAIRED. BASED ON RESEARCHING AND THE LEARNING OF MANY OTHER SIMILAR EXPERIENCES THAT OTHER FUSION OWNERS ENCOUNTERED WITH THE EXACT SAME PROBLEM, IT IS CLEAR FORD HAS A DEFECTIVE PART AND SHOULD ADDRESS WITH A RECALL. *TR