NHTSA Complaint #10523163 — 2010 FORD ESCAPE

WHILE DRIVING OUR ESCAPE, YOU TRY TO ACCELERATE AND THERE IS NOTHING THERE. YOU CAN PUSH THE GAS PEDAL TO THE FLOOR AND THE ENGINE DOES NOT RESPOND. THIS HAS HAPPENED 4 TIMES IN ABOUT 6 DAY PERIOD. WE HAVE HAD TO PULL OUR VEHICLE TO SIDE OF THE ROAD/HIGHWAY AND SHUT IT OFF AND THEN RESTART IT. IT DOES STARTS WORKING AGAIN BUT WE DON'T KNOW WHEN IT WILL HAPPEN AGAIN. WE TOOK IT TO HARROLD ZEIGLERS IN KALAMAZOO MICHIGAN, AND THEY TOLD US IT WAS A ELECTRONIC THROTTLE BODY AND THERE WAS 8013 OF THEM ON BACK ORDER AND NO ETA ON WHEN THEY WILL BE IN. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE SAME STORY.[XXX], AND [XXX] WERE THE FIRST TO AGENTS I SPOKE WITH. I TOLD THEM THAT THEIR ANSWERS WERE NOT GOOD ENOUGH AND I WANTED TO SPEAK TO THEIR MANAGER. HE CALLED ME BACK 2 HOURS LATER(TERRY BADGE#62889) AND HE TOLD ME THEY WERE ALREADY AWARE OF THIS ISSUE AND THEY COULD NOT HELP ME BECAUSE I HAD TOO MANY MILES ON MY ESCAPE(75000) WHICH I TOLD HIM I WANTED TO SPEAK TO HIS SUPERVISOR. HE TOLD ME HIS BOSS WOULD GIVE ME THE SAME ANSWER. I ASKED HIM IF THE NATIONAL HIGHWAY SAFETY COMMISSION WAS AWARE OF THIS ISSUE AND HE SAID THEY WERE AND THAT MY ISSUE AND CONVERSATION WOULD ALSO BE REPORTED. I AM NOT SURE WHY THERE IS NOT A RECALL FOR THIS ISSUE AS THERE ARE CURRENTLY 8013 ON BACK ORDER. I WONDER HOW MANY HAVE ALREADY BEEN REPLACED. THIS ISSUE COULD CAUSE A SERIOUS ACCIDENT FOR SOMEONE ELSE OR MY WIFE AS SHE IS THE DRIVER OF OUR ESCAPE. WE ARE CURRENTLY WITHOUT A VEHICLE TO DRIVE BECAUSE OF THIS. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR