NHTSA Complaint #10523153 — 2005 TOYOTA SIENNA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10523153
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY:DOOR
Date of Incident	June 1, 2012
Date Filed	July 4, 2013
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

PASSENGER SIDE POWER SLIDING DOOR HINGE BROKE AT THE JOINT ATTACHED TO THE DOOR WHICH MADE THE DOOR SAG AND RUB UP AGAINST THE REAR QUARTER PANEL WHICH RESULTED IN SCRATCHED PAINT AND METAL. DOOR WAS NOT ABLE TO BE OPENED BY REMOTE. HAD TO BE 'HELPED ALONG' TO GET IT STARTED OPENING. I THOUGHT IT WAS ELECTRICAL UNTIL I TOOK IT TO THE DEALERSHIP. TOYOTA PART NUMBER IS 68380'08031. AS A RESULT OF THE BROKEN HINGE, THE DOOR LOCK ACTUATOR HAS BURNED OUT AND WILL NOT OPEN THE DOOR WITH THE USE OF THE REMOTE. TOYOTA ONLY HAS A RECALL FOR THE CABLE IN THE SLIDING DOOR MECHANISM, BUT THE DEALERSHIP WILL NOT REPLACE THE CABLE UNTIL IT IS ACTUALLY BROKEN. THIS SAME TYPE CABLE HOLDS UP THE SPARE TIRE AND THEY DID REPLACE IT. I GUESS A TIRE FALLING INTO THE ROAD IS MORE IMPORTANT THAN MY CHILD FALLING OUT OF THE VAN IF THE DOOR FALLS OFF! *TR

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