NHTSA Complaint #10522425 — 2009 FORD ESCAPE

I PURCHASED A 2009 FORD ESCAPE FROM SUNCOAST CHRYSLER JEEP DODGE ON 5/7/13. MY SALESMAN [XXX]TOOK ME ON TEST DRIVE IN THE VEHICLE, WHICH HAD 79818 MILES ON IT. RIGHT AWAY, THE VEHICLE BEGAN TO PUTT-PUTT, AND ACT LIKE IT DOESN'T WANT TO ACCELERATE, YET THE RPM SHOT UP. IT ENDED UP CUTTING OFF ON US AROUND THE CORNER FROM THE DEALERSHIP. ROB MANAGED TO GET IT BACK STARTED AND TOLD ME HE WILL HAVE SERVICE DEPT CHECK IT OUT WHILE I WORKED ON PAPERWORK WITH FINANCE GUY. FROM MAY 7TH UNTIL THE VEHICLE FINALLY BROKEN DOWN FOR GOOD ON JUNE 27TH, THE VEHICLE HAS CONTINUED TO HAVE PROBLEMS, AND CUT OFF 5X SINCE MY PURCHASE. I CALLED [XXX] AND TOLD HIM THAT CAR IS STILL NOT RUNNING WELL AND HE CAME TO MY JOB AND PICK UP VEHICLE FOR SERVICE. HE BROUGHT IT BACK WITH A CLEAN BILL OF HEALTH AND EVEN SAID DON'T WORRY, IT HAS A WARRANTY. TWO WEEKS AGO I CALLED AND SPOKE TO [XXX], THE USED VEHICLE MANAGER AND TOLD HIM THAT THE VEHICLE HAD CUT OFF ON ME AT LEAST (4) TIMES AND ALTHOUGH THEY GAVE IT A CLEAN BILL OF HEALTH, I AM STILL CONVINCED THAT SOMETHING IS WRONG. HE TOLD ME TO BRING VEHICLE BACK IN. I KNOW THAT A VEHICLE SHOULD NOT GET UP TO 4-5RPM'S, ESPECIALLY A NEWER MODEL VEHICLE, SO I DECIDED THAT I WANTED TO TAKE THE VEHICLE TO A FORD DEALER OR ANYBODY ELSE BECAUSE I DIDN'T TRUST THEM TO TELL ME THE TRUTH ABOUT WHAT WAS REALLY WRONG WITH THE VEHICLE. UNFORTUNATELY, I DIDN'T MAKE THE TIME TO GET THE CAR CHECKED OUT AND THE RESULT IS THAT THE VEHICLE IS BROKE DOWN, INCAPABLE OF NOT MOVING EXCEPT FOR A FEW FEET BEFORE CUTTING OFF. I HAD THE VEHICLE TOWED INTO THE DEALERSHIP ON 6/27 I WAS TOLD BY THE SERVICE DEPT THAT THE THROTTLE BODY WAS DEFECTIVE, AND A NEW THROTTLE BODY WAS NOT AVAILABLE AND THEY ARE ON BACK ORDER WITH A MONTH WAIT AND THAT OVER 900 OF THEM WERE BEING REQUESTED AT THIS TIME AND THEY DON'T UNDERSTAND WHY FORD HAS NOT PUT A RECALL ON THEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR