NHTSA Complaint #10522026 — 2010 FORD EDGE

MY FORD EDGE 2010 HAS ISSUES WITH THE TRANSMISSION. THE CAR NOW HAS 76,000 MILES BUT ABOUT EVERY 20,000 MILES I HAVE A VIOLENT TRANSMISSION SHIFT. IT IS EITHER THE TRANSMISSION OR THE ALL WHEEL DRIVE CONTROLS. THE CAR WILL BE GOING ALONG AND ALL OF A SUDDEN THERE IS A LOUD NOISE AND JERKING BACK AND FORTH FOR ABOUT 3 SECONDS. IT SOUNDS LIKE THE TRANNY IS FALLING OUT OR HAS ROCKS IN IT. I TOOK IT TO FORD MANY TIMES AND THEY ACKNOWLEDGE THERE IS A PROBLEM BUT ALL THEY DO IS UPDATE THE SOFTWARE ( AND CHARGE ME). THEY KEEP SAYING THERE IS A FIX FOR THE ISSUE IN THE SOFTWARE BUT IT DOESN'T FIX THE ISSUE. THEY GAVE ME AN EXTENDED WARRANTY BUT IT DOESN'T MATTER BECAUSE THEY DON'T CARE TO FIND THE PROBLEM. I ASKED WHY THEY DON'T PULL THE TRANNY PAN IN LOOK FOR LOOSE METAL OR ISSUES AND THEY SAID THEY HAVE TO CHARGE ME. THE DEALER TOLD ME THEY HAVE TO PAY THERE OWN GUYS TO LOOK FOR THE PROBLEM AND THEY DON'T GET REIMBURSED BY FORD FOR THIS SO THEY AREN'T GOING TO DO ANYTHING EXCEPT PUT A RECORDER ON MY CAR FOR 30 DAYS AGAIN. I TOLD THEM IT IS INTERMITTENT. THEY OFFERED TO SELL ME A NEW CAR OR FIND ANOTHER EDGE WITH 76,000 AND PUT ME IN THAT. I TOLD THEM I DIDN'T WANT TO SPEND MONEY ON ANOTHER CAR BECAUSE I JUST SPENT 34,000 ON THIS ONE AND GIVING ME ANOTHER EDGE THE SAME AGE I HAVE NO CLUE WHAT PROBLEMS I COULD HAVE WITH THAT. IN OTHER WORDS FORD ISN'T WORRIED ABOUT MY ISSUE UNTIL SOMEONE GETS HURT. THE WARRANTY DOESN'T MEAN A THING TO THEM. IF IT CAUSES AN ACCIDENT I WILL SUE THEM FOR EVERYTHING FOR SELLING ME A DEFECTIVE CAR AND NOT STANDING BEHIND IT. *TR