NHTSA Complaint #10522004 — 2011 CHEVROLET EQUINOX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10522004 |
| Vehicle | 2011 CHEVROLET EQUINOX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 25,800 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
I WAS DRIVING BACK FROM WORK BACK IN JANUARY 2013 AND I STOPPED MY CAR AT THE TRAFFIC LIGHT. WHEN THE LIGHT TURNED GREEN, I BEGAN TO DRIVE AGAIN, BUT THE ENGINE SHUT OFF. RESTARTED THE ENGINE, STOPPED AT THE NEXT TRAFFIC LIGHT, AND THE ENGINE STOPPED AGAIN WHEN I TRIED TO DRIVE AFTER THE LIGHT TURNED. THIS HAPPENED THREE TIMES. I TOOK TO THE DEALERSHIP AND THEY PERFORMED A DIAGNOSIS AND COULD NOT FIND ANYTHING, BUT RECOMMENDED ME TO DO THE FUEL INDUCTION AND FUEL INJECTION SERVICE BECAUSE OF THE CARBON BUILT UP. I QUESTIONED THEM WHY THE CARBON BUILT UP SO QUICKLY (25K MILES) FOR THIS CAR WHILE THE OTHER CARS I HAD OWNED DO NOT HAVE THE CARBON BUILT UP UNTIL MUCH LATER TIME AND MILEAGE. THE DEAL TOLD ME THAT IT IS NORMAL FOR THE CARBON BUILT UP THAT EARLY. I END UP HAVE THE OIL CHANGED AND LEFT THE DEALER. SINCE 5/27/13, THE SAME PROBLEM OCCURRED AGAIN. AFTER IT OCCURRED AT LEAST ONCE EVERY WEEK FOR THREE WEEKS, I TOOK IT TO ANOTHER DEALER. AFTER DIAGNOSIS, A CODE OF P0011 INTAKE CAMSHAFT POSITION PERFORMANCE: FOUND OIL LEVEL (THE PRINT OUT WAS CUT SHORT). I WAS TOLD THE ENGINE OIL WAS 2&1/2 QUARTS SHORT, BUT COULD NOT FIND ANY LEAKING. I ASKED IF IT MIGHT BE AN INTERNAL OIL COMBUSTION, AND WAS ADVISED TO CHANGE THE OIL, COME BACK AFTER 1000 MILES TO PERFORM OIL CONSUMPTION TEST. I QUESTIONED THE SERVICE REP WHY THE ENGINE OIL IS SO LOW AFTER 5 MONTH AND 6K MILES. HE SAID THAT IT IS NORMAL. I AGREED TO CHANGE THE OIL AND DO THE OIL CONSUMPTION TEST. I CALLED THE GM CUSTOMER SERVICE FOR ADVISE, SHE TALKED WITH ME AND THE SERVICE REP IN THE DEALERSHIP, AND ADVISED ME TO WAIT AFTER THE 1000 MILE TEST. I AM NERVOUS BECAUSE THIS IS A REPEATED PROBLEM. I NEED THE CAR TO GO TO WORK EVERYDAY AND THE ENGINE MIGHT STOP AGAIN AND AN ACCIDENT MAY HAPPEN, IN THE MEAN TIME, ALL I CAN DO IS TAKING THE RISK AND HOPE NOTHING DANGEROUS WILL HAPPEN. *TR
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