NHTSA Complaint #10521463 — 2011 FORD FUSION

IN THE BEGINNING WHILE DRIVING I HAD THE WARNING LIGHT OF "POWER STEERING ASSIST FAILURE" COME ON, THE WHEEL WOULD BECOME DIFFICULT TO TURN SO I PULLED INTO THE SHOULDER AND TURNED OFF THE VEHICLE TO CHECK THE POWER STEERING FLUID AND WHEN I GOT BACK IN AND STARTED THE VEHICLE IT WOULD RESET AND WORK FINE. I THOUGHT IT WAS A FLUKE AT FIRST. THEN IT HAPPENED AGAIN A FEW WEEKS LATER SO I CALLED THE FORD DEALERSHIP, SPOKE TO THE SERVICE MANAGER WHO TOLD ME THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT IT WAS IF THE VEHICLE DIDN'T STORE A CODE THAT IT WOULD BE BEST FOR ME TO BRING IT IN ONCE THE WARNING LIGHT STAYED ON AND IT WOULDN'T RESET ITSELF. HE TOLD ME THIS BECAUSE A FEW WEEKS PRIOR SAME THING HAPPENED WITH THE WRENCH WARNING LIGHT AND WHEN I TOOK IT IN THE VEHICLE DIDN'T STORE A CODE.. THEY KEPT MY CAR FOR A WEEK AND COULDN'T FIGURE IT OUT. I HAD TO PAY TO GET MY VEHICLE BACK. NO WORK WAS PERFORMED 2 DAYS LATER SAME ISSUE, I HAVE SINCE FIXED THE WRENCH LIGHT ISSUE AND UNABLE TO PAY FOR THE POWER STEERING ISSUE. THESE 2 ITEMS WENT OUT WHEN I WAS ON THE HIGHWAY AND ARE UNSAFE CONDITIONS TO LOOSE ACCELERATION ON THE HIGHWAY ALL OF A SUDDEN IS NOT GOOD AT ALL AND TO HAVE POWER STEERING FAILURE ON A 2011 VEHICLE IS NOT ACCEPTABLE. *TR