NHTSA Complaint #10521457 — 2011 TOYOTA CAMRY

ON 6/20/2013, I TOOK MY CAR IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION AT AAMCO. THE SERVICE MANAGER CALLED ME IN TO LOOK AT MY TIRES. HE SHOWED ME THE METAL SHOWING THROUGH MY TIRES, AND TOLD ME THERE WAS NO NEED FOR A TIRE ROTATION. ALTHOUGH AAMCO DOES NOT SELL TIRES, HE RECOMMENDED THAT I TAKE MY CAR SOMEWHERE ELSE ASAP TO REPLACE THE TIRES BECAUSE THEY WERE IN SUCH BAD SHAPE. ON 6/22/2013, I TOOK MY CAR TO GOODYEAR TO HAVE THE TIRES REPLACED. THEY TOLD ME THAT THERE WAS A BAD LEAK IN THE STRUTS WHICH CAUSED THE WEAR ON MY TIRES. WITH APPROXIMATELY 45,000 MILES ON MY CAR, THE GUY FROM GOODYEAR SAID THAT MY TIRES SHOULD NOT HAVE WORN DOWN THAT BADLY. HE RECOMMENDED THAT I CALL TOYOTA TO FIND OUT IF THEY HAD ANY RECALLS CONCERNING STRUTS WITH BAD LEAKS. HE ALSO SAID THAT THE LEAKAGE WOULD CONTINUE TO BE A PROBLEM UNTIL THEY WERE REPLACED, AND THAT IF NOT REPLACED, I COULD COUNT ON ABNORMAL WEAR ON MY BRAND NEW TIRES, AS WELL. THEREFORE, I WILL BE CONTACTING TOYOTA SOON. I SAW OTHER POSTS ON THIS SITE CONCERNING PROBLEMS WITH STRUTS. SO, I DOUBT THEY WILL DO ANYTHING ABOUT MY ISSUE. HOWEVER, THE GUY FROM GOODYEAR SAID IT LOOKED LIKE A MANUFACTURER PROBLEM AND I SHOULD AT LEAST TRY TO GET THEM TO REPAIR AT NO COST. *TR