NHTSA Complaint #10515981 — 2012 HONDA CIVIC

FIRST PURCHASE BRAND NEW 2012 HONDA CIVIC IN NOVEMBER 2011, RAN REALLY GREAT FOR FIRST SIX THOUSAND MILES. JUST UNDER TEN THOUSAND I NOTICE GAS MILEAGE GOT A LOT WORSE AND THE CHECK EMISSION LIGHT COMES ON. TAKE IT IN TO SHOP AND THEY SAY OH THERMOSTAT IS BAD. WELL THOUGHT STRANGE AT TIME CAR IS NEW. THEN AT JUST UNDER 14000 MILES GAS MILEAGE IS BAD AND ENGINE REVS AT HIGH RPM'S CHECK EMISSION LIGHT COMES ON AGAIN. THIS TIME IT WAS A SOFTWARE UPDATE??? WELL THEN AT UNDER 17000 MILES CHECK EMISSION LIGHT AGAIN AND THIS TIME IN SHOP FOR THREE WEEKS. THERMOSTAT AGAIN. TRY CALLING AMERICAN HONDA AND I GET THE SALES MANAGER WHO NEEDS AN ATTITUDE ADJUSTMENT, AND HE SAYS THERE IS NOTHING WRONG WITH MY CAR. THEN I AM TOLD BY THE SERVICE SHOP THAT THIS IN NO WAY HAS HARMED ANYTHING AND THEY REPLACE THERMO AGAIN RUN SOME TEST AND STILL RUNS HOT SO THEY DO IT AGAIN AND STILL RUNS HOT AND THEN HONDA DECIDES ON A DIFFERENT THERMOSTAT THAT HASN'T BEEN RELEASED YET AND INSTALL IT. WELL THREE WEEKS LATER I GET MY CAR AND ALL I ASKED FOR WAS AN EXTENDED WARRANTY AND THEY SEND ME ONE THAT THEY WANT ME TO SIGN TO RELEASE THE OF ANY POWERTRAIN ISSUES AND COOLING ISSUES. COOLING ISSUES I UNDERSTAND BUT POWERTRAIN REALLY I THOUGHT THERE WAS NOTHIN WRONG WITH MY CAR???? ALL THIS TIME I AM DEALING WITH THE RUDEST AMERICAN HONDA COMPANY CUSTOMER SERVICE. REALLY UPSETS SOMEONE SPEND THERE HARD EARNED MONEY EVERY MONTH ON A CAR PAYMENT AND ITS LIKE GOING TO THE STORE AND PAYING FOR MOLDY BREAD. NOT ONE TIME DO THEY THINK ABOUT THE CONSUMER. ALSO INTERESTING WHEN PICKING CAR UP ON FRIDAY THEY HAVE ANOTHER 2012 CIVIC LOW MILES IN SHOP FOR SAME ISSUE. I LIVE IN A TOWN IN WV WITH 28,000 PEOPLE AND 1 HONDA DEALER COINCIDENCE? *TR