NHTSA Complaint #10515688 — 2008 TOYOTA HIGHLANDER

THE AIRBAG LIGHT CAME ON. I TOOK IT INTO A DEALER, AND WAS TOLD THE SPIRAL CABLE NEEDED TO BE REPLACED (AT A COST OF $419 PARTS AND LABOR) AND THAT IT IS NOT COVERED UNDER ANY RECALLS. UPON RESEARCH, I LEARNED THAT THERE IS A RECALL FOR TACOMAS, CAMRYS, AND VENZAS FOR THIS EXACT SAME PROBLEM WITH THE SPIRAL CABLE. FURTHER, I FOUND NUMEROUS CLAIMS OF THE SAME PROBLEM FOR THE 2008 HIGHLANDER. I CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER, AND THEY CONFIRMED THAT THERE IS NO RECALL AND THAT I WOULD NEED TO RETAIN ANY DOCUMENTATION FOR REIMBURSEMENT UNDER ANY FUTURE RECALLS FOR THIS ISSUE. OBVIOUSLY I NEED TO HAVE THE SPIRAL CABLE REPLACED, BECAUSE I WAS TOLD BY THE TOYOTA DEALER THAT THE ENTIRE AIRBAG SYSTEM IS INOPERABLE. MY HOPE IS THAT THERE WILL BE A RECALL FOR THE HIGHLANDER, AND THAT IT IS ALREADY BEING CONSIDERED. *TR