NHTSA Complaint #10514583 — 2013 TRIUMPH SPEED TRIPLE

TO WHOM IT MAY CONCERN. IN DECEMBER OF 2012 I COSIGNED WITH MY SON TO PURCHASE A 2013 TRIUMPH SPEED TRIPLE R FROM VIVA POWERSPORTS THEIR ADDRESS IS 1045 MAGRUDER EL PASO TEXAS 79925 TODAY I RECEIVED A LETTER FROM TRIUMPH MOTORCYCLES STATING THAT I HADN'T A SAFETY RECALL ON MY TRIUMPH SPEED TRIPLE R 2013 UPON RECEIVING MY LETTER AS IT STATES TO DO SO I ASKED MY LOCAL MOTORCYCLE SHOP WHERE I PURCHASED MY MOTORCYCLE IF THEY COULD FIX THE RECALL HOW LONG IT WOULD TAKE AND IF THEY HAVE THE PARTS READY OR IF I NEEDED TO COME BACK I HAVE HAD PRIOR EXPERIENCE WHERE THEY COULD NOT FIX MY MOTORCYCLE CORRECTLY SO MY CONCERN WAS THAT THEY DO IT ON A TIMELY MANNER AND DO IT CORRECTLY I WAS TOLD VERY RUDELY THAT BECAUSE OF MY PRIOR EXPERIENCE I SHOULD HAVE HAD THE RECALL DONE AT A SHOP IN ALBUQUERQUE WHICH IS 400 MILES AWAY. I EXPLAIN TO THEM THAT IT WOULD BE VERY INCONVENIENT FOR ME TO GO ALL THE WAY TO ALBUQUERQUE WHEN MY LETTER EXPRESSLY SAYS VIVA POWERSPORTS CAN DO MY SERVICE I WAS THEN TOLD BY THEIR SERVICE ADVISOR TO TAKE IT TO ALBUQUERQUE MY MOTORCYCLE IS MY ONLY MODE OF TRANSPORTATION IT IS NOT ONLY INCONVENIENT BUT UNSAFE ACCORDING TO MY MANUFACTURER RECALL FOR ME TO HAVE TO DRIVE MY MOTORCYCLE ALL THE WAY TO ALBUQUERQUE I AM WRITING YOU TODAY TO COMPLAIN ABOUT VIVA POWERSPORTS AND THEIR BLATANT DISREGARD FOR PUBLIC SAFETY I CAN ONLY ASSUME THAT OTHER CUSTOMERS HAVE EXPERIENCED THE SAME SITUATION NOT ONLY IS THIS DISREGARDING PUBLIC SAFETY IT IS ALSO DISREGARDING THE NATIONAL TRAFFIC & MOTOR VEHICLE SAFETY ACT IN VIOLATION OF FEDERAL LAW I HAVE ALREADY FILED A COMPLAINT WITH VIVA POWERSPORTS MANAGEMENT AND AS OF YET NOTHING HAS BEEN ADDRESSED I WILL BE FILING A COMPLAINT WITH TRIUMPH MOTORCYCLES CORPORATE OFFICE PLEASE HELP PLEASE TAKE ACTION... MAKE VIVA POWERSPORTS AWARE THAT DISREGARDING PUBLIC SAFETY IS WRONG [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR