NHTSA Complaint #10514531 — 2011 DODGE JOURNEY

PURCHASED 3/26/13 EXPERIENCING PROBLEMS W/DODGE JOURNEY..MY 1ST CALL TO FORD3-27-13@ 4:11PM .IT CONT. ON SEVERAL OCCASIONS.4/23/13 [XXX] @ DODGE STATED CYLINDER HEAD HAD MISFIRE BUT NOT BAD ENOUGH TO SIGNAL LIGHT. REC'D CALL FROM [XXX] @FORD TO COME& CHOOSE ANOTHER CAR. 4-13-13, I STOPPED LOOKING AFTER 3RD-4TH CAR WHEN [XXX] STATED TO ME &GILBERT W DODGE CALLED &STATED WILL FIX DODGE. [XXX] ASKED ME GIVE FORD2WKS 5-7-13 TO FIX THE PROBLEM.4/24/13@ 4:30PM CAR WAS P/U FROM DODGE. 5-2-13 [XXX] N STATES HE WAS UNDER IMPRESSION ISSUE WAS TAKEN CARE OF.5/7/13 MESS. FROM [XXX] STATES "WORKING NEW LOAN TO PUT ME IN ANOTHER CAR, 5/8/13 CAR STOPPED @3:33PM TOW VEHICLE DIRECTLY TO DODGE. [XXX] KNEW ALL THAT I'VE BEEN THRU .ALL HE SAID "I AM SORRY BUT NO COOLING OFF PERIOD>DON'T WANT CAR TOO MANY PROBLEMS & I'VE BEEN HERE TOO MANY TIMES.I ASKED FOR RENTAL TOLD BY [XXX] NO BECAUSE I WASN'T KEEPING CAR.I ASKED MARK [XXX]& [XXX] IF YOUR WIFE WAS HAVING THIS PROBLEMS, WHAT WOULD YOU DO? NO ONE ANSWERED. DODGE- FOUND DEAD BATTERY& MISFIRE ON CYLINDER1,2,3,5 HEADS ONDODGE. [XXX] DID LEAK DOWN TEST.5-14-13@ 12:19PM,[XXX] STATES BOTH CYLINDER HEADS NEEDED REPLACED BE READY BY 5/17/2003. MY JOB& FAMILY IS VERY IMPORTANT TO ME. ALL OF WHAT I HAVE BEEN EXPERIENCING FORD HAS CAUSED ME TO HAVE REPEATEDLY MIGRAINES&PROLONG BACK PAIN THROUGH STRESS. I AM REQUESTING TO CLOSE CONTRACT ON DODGE JOURNEY. PLEASE REFUND $4000.00 BACK,W/ VEHICLE TAGS & LIC. PLATES FEES. ON 5/22/13DODGE [XXX] G STATES CAR SHOULD BE READY 5/24/2013.STATED A VALVE HAD FAILED & STATES PARTS WILL BE RE-MANUFACTURED PARTS. 5/24/2013@ 645P I WENT TO FORD TO GET MY CAR. CHECK BATTERY SENSOR, OIL CHANGE CAME ON.LEFT CAR NEED ALTERNATOR.5/29/2013 CAR IS NOW READY.THE PROBLEMS CAR HAS NEVER BEEN DISCLOSED TO ME,& HAS BEEN GIVEN TO ME TO DRIVE UNSAFE FOR MY DAUGHTER AND I. I AM AFRAID TO DRIVE THIS CAR, WHAT'S NEXT TO HAPPEN? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR